Business Voice over IP

In a nutshell, Voice over Internet Protocol (commonly referred to as VoIP) (pronounced voyp) is the routing of voice conversations over the Internet or through any other IP-based network. It is also called IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband.

VoIP (voice over IP or, more specifically, voice delivered using the Internet Protocol) describes a set of facilities that manage the delivery of voice information using the Internet Protocol (IP). Generally speaking, this means sending voice information in a digital format in discrete packets as compared to traditional circuit-driven public switched telephone networks (PSTN).

Benefits of a Hosted VoIP Solution

One huge advantage of a hosted VoIP solution is that the user benefits from the provider’s advanced expertise and infrastructure without having to make a big capital investment for steep upfront costs and a dedicated technical staff. According to research, small and midsized businesses prefer the low-maintenance option of outsourcing their telecommunications needs to a reputable hosting provider.

• The right hosted provider can allow the user to manage regular moves, adds, and changes via a easy-to-use Web-based interface.

• As a company grows, the benefits of a hosted VoIP solution become even more evident: Each user can manage their individual preferences and access the solution via a personal interface, often referred to as a “dashboard.”

• No matter how far apart a company’s offices may be they all share the same features and functionality of the system.

• Conferencing, message transferring and extension dialing are a snap.

• Hosted VoIP solutions offer a full assessment of a company’s telecommunications needs and design a custom system that saves the company a great deal of time and money.

• Mobility is another important plus to a hosted VoIP solution: In the event of a disaster, users can take their equipment anywhere an IP connection exists and be up and running without their customers ever being the wiser.

VoIP features that may be more difficult to achieve using traditional networks include:

• Ability to transmit more than one telephone call down the same broadband-connected telephone line. This can make VoIP a simple way to add an extra telephone line to an office.

• A hosted VoIP solution like UniVoip includes features like 3-way calling, call forwarding, automatic redial, and caller ID for which most telecommunication companies charge extra.

• VoIP is inherently more secure than traditional phone lines.

• VoIP is location independent, only an internet connection is needed to get a connection to a VoIP provider; for instance call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection.

• VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others are available online.

• A hosted VoIP solution like UniVoIP means one long distance and local provider, one Internet service provider, one equipment provider and one simple-to-follow bill.

• If you make the wise decision to go with UniVoIP, you will own your equipment while receiving the most amazing guarantee in the business.