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Account Codes: The system can be programmed with account codes, which allows users to associate a code with an incoming or outgoing call for call tracking.
Automated Attendants: Allows the caller to route their call to any extension using a pre-recorded voice message menu and a dialby-name directory. The caller can also transfer directly to voicemail.
Name Announcements: Tenant administrators (or the telephone users) can record the name announcement for use with the auto attendant name directory. The status (recorded or not recorded) of the name announcement is displayed on the web interface.
Broadcast Groups: Incoming calls to a broadcast group are routed to all group members at the same time, causing all appearances to ring simultaneously. The phones stop ringing once the call has been answered by any member for the broadcast group or forwarded to call coverage.
Calling ID selection: Users can set the calling line identifier that appears on the terminating end of the call.
Call Permissions: Users’ calls can be restricted through the use of call permissions; e.g. restrict users from making long distance and premium service calls. Restrictions can be programmed on a time-of-day basis.
Call Pick-Up Groups: Incoming calls to any member of a call pickup group ring the member of that group plus provide notification to other members (via a flashing pickup key). Any member of the group can answer the call on behalf of their co-worker by pressing the pickup key. The phone stops ringing once the call is answered or the call is redirected to the member's call coverage setting.
Call Records: Station Message Detail Records (SMDRs) are created at the termination of each call and can be mailed to the tenant for their records. (These are not service
provider billing records).
Company Speed Dials: A company-wide list of commonly dialed numbers.
Direct Inward Dialing: Incoming calls can be directed to a specific station, call group, or auto attendant.
Dynamic Site Support: Clients can enable nomadic users and teleworkers to create phone sites with an IP connection using their web browser
Extension Dialing: Users can dial between phones as well as externally.
Hot Desking: When a user logs in to the phone, their custom phone settings are applied to that phone.
Hunt Groups (linear): Incoming calls to a linear hunt group are routed to each group member in turn, and always start with the first member listed. Each phone rings in turn for a prescribed number of rings. If the call is not answered, it is passed to the next available member’s line.
Hunt Groups (circular): Incoming calls to a circular hunt group are routed to each group member in turn, starting with the next member in a pre-determined/pre-assigned list of individuals assigned to that hunt group. Each phone rings in turn for a prescribed number of rings. If the call is not answered, it is passed to the next available member’s line.
Monitor Groups: Allows the same line to appear on multiple phones. Incoming calls to a Monitor group’s primary group member can be monitored and picked up by secondary group members if they have the appropriate memory key configuration on their phones. The memory key can be programmed to ring the phone or be silent (visual indication only).
Incoming Call Routing: Users can route incoming calls to different destinations phones according to time of day. An incoming call can be set, for example, to an employee, to a location, to an auto attendant, and to a call group by business hours. You can also easily define an emergency destination to override any call routing.
Monitor Call Silent: Users can choose to stop their phone from ringing when a call is on a monitored line. A visual indication is used to alert the user to call activity.
Monitor Phone: Allows a secondary member of a monitor group to monitor when the primary member is using the phone.
Multiple Line App.: Users can have up to 24 line appearances on their telephone.
Music on Hold: A recording or music can be played to callers who are on hold.
Online help: Online Help provides information on managing user features.
Call Park/Retrieve: Users can place a call on hold and retrieve it at a different location.
Page: Users can page all phones at the site that are in an idle state using a programmed memory key. A page is a one-way broadcast to the other phones at the site through the phones' speaker.
Phone Profiles: Phone profiles can be created depending on the type of job function the user has.
Rollover Groups: Incoming calls to a rollover group are presented to the first idle extension in the group. If the call is not answered it is directed to call coverage. Call coverage for rollover groups is the same as call coverage for hunt groups.

Name Announcement

Each user can record their own name announcement.

Personal Greetings

Personal greetings can be recorded (normal and extended absence).

Urgent Message

Messages left by the caller can be marked as urgent messages.

Message Retrieval

A rich message retrieval interface provides access to user mailboxes. This includes navigation within message (rewind, pause, fast-forward) and between messages (next message, previous message).

Message forwarding

While accessing voice mail, users can send voice mail messages to other users or forward voice mail messages to other users.

Message indication

Message waiting indication is integrated with the 3600 HKS, lighting the message waiting lamp on the user's telephone.

My Voice Mail Page

If a user has voice mail capability enabled, then an extra web page will be made available - My Voice Mail. From this page, the user can configure any of the following, eliminating the current requirement for contacting the service provider:

Use of the Message Waiting Indicator (MWI) on the phone
Email notification of a deposited voice message
Emailing of a copy (a .wav file attachment) of each voice message
The time zone used when the voice mail system indicates the time that a message was received.
The voice mail PIN reset to user selectable value (Note: This is not the same as the PIN used for logging into the web interface and the telephones)

Zero Out

When callers reach voice mail, they can dial "0" and return to a designated 3600 HKS destination (auto-attendant, call group or extension) for the mailbox owner's tenant.

Email integration

Voice mail messages can be forwarded to a user's email account to provide an integrated message service.

VCR controls

Users have fine control over message playback (pause, FF/RW, etc.).

Call to voice mail

Users can have calls forwarded to voice mail when they are unable to answer the phone or force all calls to voice mail when they are busy or away from their desks.

Private message

Users can send voice mail messages to other users and mark them as private messages

Voice mail callback

Users can call back using the phone number of the person who left a voice mail message.

Auto-line select: Users can dial a call without requiring to select a line appearance key first.
Call Coverage: Users can specify where unanswered calls should be directed. Options include voice mail, auto attendant, or another phone number.
Call Display: Users can see who is calling by looking at the phone display. If the caller is calling into a call group then the user can also see the call group that the caller is trying to reach.
Call Forward: Users can configure their phone to immediately forward to other extensions, external numbers, voice mail, or the auto attendant.
Call Group Join/Leave: Users can log in and log out of a call group.
Call Hold: Users can temporarily suspend a call and place the call on hold.
Callers List: Users can scroll through a list of their most recently received calls and return the call by pressing one key. Users can access the caller's list from a programmable key rather than use a soft-key.
Click to Call: Users can select a name from the company directory through the web management interface and call the desired number by a simple click of the mouse.
Company Directory: Users can use the company directory on the web server for making calls.
Dynamic Site Support: Nomadic users or teleworkers can create a site through an IP connection to their service provider by using their web browser.
DID / DOD: Users can receive and make calls from and to the PSTN.
Hot Desking: When a user logs in to the phone, their custom phone settings are applied to that phone.
Intercom w. hands-free ..: Intercom with hands-free answer-back. Users can place a one-way voice path call to a target phone through a generic key or a pre-programmed key that can be configured with a user or location extension.
Monitor Call: Allows a secondary member of a monitor group to monitor calls to the primary group member's phone and answer them if required.
Mobile Twinning: Mobile twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their cell phone. Once a call has been answered on the external phone, the users have the ability to continue the call using their desktop handset without having to transfer the call to the handset.
One Touch Speed Dial: Users can store and dial frequently used numbers using the memory keys on their phone. They can also use the company directory.
Online Help: Online Help provides information on managing user features.
Programmable Keys: Users can program the memory keys on the IP phone.
Programmable Module: Users can extend the programmable keys of their phone to 12 and 48 key through a module.
Redial: Users can scroll through a list of their most recently dialed calls and place the call by pressing one key.
Three-way Call: Allows up to three people to share a conversation over the phone (conference).
Transfer - Blind: Users can transfer a call to another phone without supervision.
Transfer - Supervised: Users can speak to the person to whom they are transferring the call, before releasing the call.
Voicemail and MVI: Users can have a voicemailbox for receiving messages if they are unavailable to take the call. A Message Waiting Indicator (MWI) lamp is on when the user has messages waiting. Users now have the option of leaving a personalized extended absence greeting in their voicemail box in place of their standard greeting: e.g., vacation.