Frequently Asked Questions

1 Phone display shows DHCP Offer XX rejected
2 How do I troubleshoot the phone?
3 Phone display shows "Waiting for ACK"?
4 Why are my calls always being forwarded?
5 Why can't I receive calls on my phone?
6 How do I park and retrieve a call?
7 How do I set up a broadcast group as a member of a hunt group?
8 Phone display shows DHCP Discovery
9 What happens if the T-1 link to UniVoIP goes down?
10 Why can't I transfer a call to an external number?
11 Why do I need to dial '9' for external calls?
12 What kind of online help is available?
13 Why can't I connect to the Phone Administration website?
14 How do I access online help?
15 Can my firewall or pop-up blocker interfere with the web site?
16 Why am I hearing an echo on the line?
17 How does call forward work?
18 Why does my phone ring but then have no call when I answer?
19 How do I transfer calls to a co-worker?
20 How do I adjust the ringer volume?
21 Why am I unable to set up a 3-way call?
22 What types of calls am I allowed to make?
23 Phone display shows Downloading Failed
24 Why does the other end keep dropping in and out?
25 Why am I having trouble turning call forward on and off?
26 How do we configure the auto attendant to answer all our calls?
27 Phone display is blank
28 Why do two or more phones ring simultaneously for the same incoming call?
29 How do I add a new entry to the phone directory?
30 Phone display shows "Waiting for COMM"?
31 Why am I hearing multiple conversations?
32 How do I put a call on hold?
33 How do I edit or change an entry in the phone directory?
34 Why don't my lamps or lights work?
35 Phone display shows "Waiting for Link"?
36 Why does my line go dead before connecting to the other party?
37 How can I delete an entry in the phone directory?
38 Why are two or more phones ringing in succession?
39 Why did my line go dead while connected to another party?
40 Why can't I make calls at certain times of the day?
41 Why is a key performing an incorrect function?
42 Why can't I login to the Phone Administration website?
43 How do I turn the lamps/lights off/on?
44 What are the softkeys for?
45 Why can't I set up call groups?
46 Why aren't my changes being saved by the system?
47 How do I access or exit the phone directory?
48 How do I adjust the handset volume?
49 How long does it take to update entered data?
50 How do I adjust the speaker volume?