Frequently Asked Questions

1 How do I troubleshoot the phone?
2 Phone display shows DHCP Offer XX rejected
3 How do I set up a broadcast group as a member of a hunt group?
4 How do I park and retrieve a call?
5 Phone display shows "Waiting for ACK"?
6 What kind of online help is available?
7 Why can't I transfer a call to an external number?
8 What happens if the T-1 link to UniVoIP goes down?
9 How do I access online help?
10 Why do I need to dial '9' for external calls?
11 Why can't I receive calls on my phone?
12 Why can't I connect to the Phone Administration website?
13 Why am I hearing an echo on the line?
14 Can my firewall or pop-up blocker interfere with the web site?
15 Why does my phone ring but then have no call when I answer?
16 How do I transfer calls to a co-worker?
17 Why are my calls always being forwarded?
18 How do I adjust the ringer volume?
19 How do I put a call on hold?
20 Phone display shows DHCP Discovery
21 What types of calls am I allowed to make?
22 Phone display shows "Waiting for Link"?
23 Phone display is blank
24 Why can't I make calls at certain times of the day?
25 How does call forward work?
26 Phone display shows "Waiting for COMM"?
27 Phone display shows Downloading Failed
28 Why am I hearing multiple conversations?
29 What are the softkeys for?
30 Why am I unable to set up a 3-way call?
31 Why does the other end keep dropping in and out?
32 Why do two or more phones ring simultaneously for the same incoming call?
33 Why can't I set up call groups?
34 Why did my line go dead while connected to another party?
35 How do we configure the auto attendant to answer all our calls?
36 Why don't my lamps or lights work?
37 Why is a key performing an incorrect function?
38 How do I turn the lamps/lights off/on?
39 Why does my line go dead before connecting to the other party?
40 How can I delete an entry in the phone directory?
41 Why are two or more phones ringing in succession?
42 How do I add a new entry to the phone directory?
43 Why can't I login to the Phone Administration website?
44 How do I edit or change an entry in the phone directory?
45 Why am I having trouble turning call forward on and off?
46 Why aren't my changes being saved by the system?
47 How long does it take to update entered data?
48 How do I adjust the handset volume?
49 How do I access or exit the phone directory?
50 How do I adjust the speaker volume?