Frequently Asked Questions

1	What kind of online help is available?
2	How do I access online help?
3	Can my firewall or pop-up blocker interfere with the web site?
4	Why can't I connect to the Phone Administration website?
5	Why can't I login to the Phone Administration website?
6	Why do I need to dial '9' for external calls?
7	What types of calls am I allowed to make?
8	Why can't I make calls at certain times of the day?
9	Why am I hearing an echo on the line?
10	Why am I hearing multiple conversations?
11	What are the softkeys for?
12	How do I park and retrieve a call?
13	How do I put a call on hold?
14	How do I transfer calls to a co-worker?
15	Why can't I transfer a call to an external number?
16	Why can't I receive calls on my phone?
17	Why does my phone ring but then have no call when I answer?
18	Why does my line go dead before connecting to the other party?
19	Why did my line go dead while connected to another party?
20	Why does the other end keep dropping in and out?
21	How do we configure the auto attendant to answer all our calls?
22	How does call forward work?
23	Why are my calls always being forwarded?
24	Why am I having trouble turning call forward on and off?
25	Why am I unable to set up a 3-way call?
26	Why don't my lamps or lights work?
27	How do I turn the lamps/lights off/on?
28	How do I adjust the ringer volume?
29	How do I adjust the handset volume?
30	How do I adjust the speaker volume?
31	How do I access or exit the phone directory?
32	How do I add a new entry to the phone directory?
33	How can I delete an entry in the phone directory?
34	How do I edit or change an entry in the phone directory?
35	Why can't I set up call groups?
36	How do I set up a broadcast group as a member of a hunt group?
37	Why do two or more phones ring simultaneously for the same incoming call?
38	Why are two or more phones ringing in succession?
39	Why aren't my changes being saved by the system?
40	Why is a key performing an incorrect function?
41	How long does it take to update entered data?
42	How do I troubleshoot the phone?
43	Phone display is blank
44	Phone display shows DHCP Discovery
45	Phone display shows DHCP Offer XX rejected
46	Phone display shows Downloading Failed
47	Phone display shows "Waiting for Link"?
48	Phone display shows "Waiting for ACK"?
49	Phone display shows "Waiting for COMM"?
50	What happens if the T-1 link to UniVoIP goes down?

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Documentation

Administration