How do I park and retrieve a call?

Using Park and Retrieve, you can put a call on hold at a park location so that it can be retrieved from any other phone at your business. To use this feature, a memory key must be programmed as a Park/Retrieve key. To put a call on hold at a park location, follow this step:
  • While on an active call, press the memory key programmed with the Park/Retrieve feature.  The system places the call on hold at a park location.  The park location is displayed on your phone LCD:
    Parked at: 4
     
    		 
    You are no longer connected with the caller and your phone returns to the idle state.  

 

To retrieve a parked call, follow these steps:

  • From an idle phone, lift the handset.  This will select the next available Line Appearance.  Press the memory key programmed with the Park/Retrieve feature. The phone LCD screen displays:
    Park Location: 

                                          QUIT

    		 
  • Enter the desired park location using the phone keypad.  The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller's name (if known) or number. 
    Ray Parvaresh 

    TRANS      CONF        END

    		 
     

 Notes:

  • To cancel the retrieval of the parked call, press the QUIT softkey.
  • If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call".
  • There are nine park locations available (1 through 9). If all park locations are in use when you try to park a call, the phone LCD will briefly display "Park Locations Full" and the call will be placed on hold.
  • If the call is left parked for 30 seconds, the phone of the person who parked the call will beep and the phone’s LCD will briefly display "Call parked at:  " with the park location number to remind you that the call has not been retrieved.