How do I set up a broadcast group as a member of a hunt group?

When calls go to our Customer Service group, we use a hunt group to try to find somebody in Customer Service.  If this approach doesn't find anybody, we want to ring all phones to ensure the call is answered. How do I set up a broadcast group as a member of a hunt group?

You can do this indirectly using call coverage.

If you want the Broadcast Group to be the last member of the Hunt group, follow these steps:

  1. You must have a Broadcast Group created and ready to be used. Please refer to the Administrator Referrence Guide for instructions on how to create a Braodcast Group
  2. Turn on the Hunt Group's call coverage.
  3. Enter the Broadcast Group extension in the "Another number" field.
  4. Select Save.

If you want the Broadcast Group to be the first member of the Hunt group, follow these steps:

  1. You must have a Broadcast Group created and ready to be used. Please refer to the Administrator Referrence Guide instructions on how to create a Braodcast Group
  2. Turn on the Broadcast Group's call coverage.
  3. Enter the Hunt Group extension in the Another number field.
  4. Select Save.