Why am I having trouble turning call forward on and off?

The following possibilities exist:

1. You may have used the call forwarding feature incorrectly.

   To activate call forwarding, there are two steps:

   First, you must program one of the LED memory keys for call forwarding. To program one of the keys, follow these steps:

   1. Log in to your web administration page.
   2. Select My Phone from the left menu. A display showing the current setting of all the LED Memory Keys appears.

      To program a memory key to Call Forward, follow these steps:

   3. Select the Program Memory Keys button below the phone icon. A new window will open with an image of your phone and a drop-down list for each programmable key on your phone.
   4. From one of the drop-down lists, select a feature to associate with the programmable key. The features available for call forwarding are:
      • Forward to Coverage - This would send all incoming calls to the option you have chosen in My Call Coverage.
      • Forward to Co-worker - This would send all incoming calls to a co-worker who you specify in the Details field.
      • Forward to Number - This would send all incoming calls to a number which you specify in the Details field.
      • Forward to Prompt - This would send all incoming calls to a number that you would specify at the time of activation from the phone after you press the phone key.
   5. Select the Save button to save the information. The separate browser window will close.

   Second, you must activate the call forwarding. This is done by pressing the call forwarding key on your phone. If the key is "Forward to Prompt", then you will also have to enter the directory number of the person to whom you be forwarded. Once the call forwarding is active, the LED will go on (green).

   To de-activate the call forwarding, press the call forwarding key. Its LED should go off.

2. You may be trying to use Call Coverage instead of call forwarding. Note that call coverage only forwards calls after a specified number of rings.

   To view your Call Coverage options, select the My Call Coverage option in the Navigation pane.

   To set-up or change your Call Coverage so that your unanswered calls are forwarded somewhere, follow these steps:

   1. Select My Call Coverage in the left menu of the web page.
   2. Make sure that the No Call Coverage check box is unchecked.
   3. Select how many times you want the phone to ring before going to the coverage option.
   4. Select one of the following Call Coverage options:
      • My Voice Mail - Your incoming calls will be sent to your voice mail system.
      • Auto-Attendant - If you select this, then you also have to select your auto attendant from the pull-down list.
      • My Co-worker - If you select this, then you also have to select a Co-worker from the drop-down list.
      • Another Phone Number - If you select this, then you also have to fill in the phone number to which you wish your calls to go.
   5. Select the Save button to save the information. The separate browser window will close.

   To disable Call Coverage, check the No Call Coverage checkbox.

   Note: If the Call Coverage option of your choice no longer exists, your call coverage will default to No Call Coverage.