Why am I hearing an echo on the line?

Echo can originate from a number of sources. The following are the most common causes:

The other party in the call is using a poor quality phone. The echo could originate in that phone. Ask the caller to try using a different phone.
The echo could be caused somewhere in the public telephone network. If the problem persists, contact UniVoIP's Technical Support team.
The other party could be calling via satellite. Satellite links cause large delays which can then cause echo. Ask the other party to make the call again.

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