Why are my calls always being forwarded?

The following possibilities exist:

  1. Your set may not be logged in. Check that the phone display shows your extension.

  2. One of the Memory keys on your set may be activated to forward all calls. For call forwarding to be in effect, you must have a memory key programmed for call forwarding, and it must be active.

    To determine if you have any keys programmed for call forwarding, follow these steps:

    1. Log in to your web administration page.
    2. Select My Phone from the left menu. The display should show what each of the LED Memory Keys are set to.
    If you have at least one key programmed for call forwarding, look at your phone and see if the corresponding LED on that key is on (green). If the LED is on, this means that your call forwarding is active.

    To un-activate the call forwarding, press the associated key. The LED should go out and call forwarding will not be active any more.

  3. If the associated LED on the call forwarding key does not turn on (green) when call forwarding is active, the LED may be burned out. Contact your service provider for help in reparing the phone.

  4. Your call coverage may be turned on. Note that call coverage only forwards calls after a specified number of rings. To determine how your call coverage is configured, follow these steps:
    1. Log in to your web administration page.
    2. Select My Call Coverage from the left menu. If the No Call Coverage checkbox is not checked, then the web display shows how all your calls will be forwarded after the shown number of rings. You can edit these settings and click on the Save button to change them if you wish.