Why can't I transfer a call to an external number?

Transferring a call to an external number works the same as transferring to an internal co-worker. See Transferring to a co-worker for details about this.  If your transfer to an external number does not work, consider the following possible reasons:
  • You are not prefixing the external number with a '9'. 
  • There are not enough external lines available. If this is the case, you will see the message No External Line after dialling the party to whom you wish to transfer. Try the call again later. If the problem persists, contact your administrator.
  • You may not have [ermission to transfer calls to external numbers.  To find out if you have permission, follow these steps:
    1. Log in to the web administration page.
    2. Select My Personal Details from the left menu.
    3. Scroll down to the My Permissions section of the display.
    4. Look at the entry for "Redirect Inbound Call to External Number".  If there is no check mark in the box corresponding to the current business hour category (Open, Closed, Lunch, or Special), then you do not have permission to transfer incoming calls to external numbers. Contact your phone administrator to change your permission.