Cost-saving, customizable, faster and more reliable.
UniVoIP’s network-based VoIP application offers small to medium-sized businesses with a hosted voice and Internet connectivity solution that is both affordable and easy to use and manage. Our advanced IP technology through Mitel delivers enhanced hosted pbx features such as auto attendant, single or multi-site extension dialing, directory services, unified messaging and centralized management.
From Click to Call - where callers can access a name from the company directory with the click of a mouse - to complete Call Coverage - allowing users a wide range of state-of-the-art options on how their calls are handled - the personal features of UniVoIP’s hosted PBX solution make your company’s telecommunications operate smoothly and effortlessly.
System PBX features | |
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Call Group | A Call Group is a grouping of extensions that require a common functionality. Examples of call groups are Broadcast, Hunt, Monitor and Rollover groups |
Call Group Login/Logout | Users can log in and log out of a call group. |
Call Park/Retrieve | Users can place a call on hold and retrieve it at a different location. |
Callers List | Users can scroll through a list of their most recently received calls and return the call by pressing one key. |
Click to Call | Users can select a name from the company directory through the web management interface and call the desired number by a simple click of themouse. |
Company Directory | Users can use the company directory on the web server for making calls. |
Direct Inward/Outward Dialing | Users can receive and make calls from and to the PSTN. |
Flexible calling line ID | End users are enabled to select their calling line identification (CLID) when they make calls. Users can also control the name that is sent to the target phone, such as the name of the user or the name of the company. |
Hot Desk (login/logout) | When a user logs in to the phone, their custom phone settings are applied to that phone. |
Monitor Call | Allows a secondary member of a monitor group to monitor calls to the primary group member's phone and answer them if required. |
Monitor Call Silent | Users can choose to stop their phone from ringing when a call is on a monitored line. A visual indication is used to alert the user to call activity. |
Monitor Phone | Allows a secondary member of a monitor group to monitor when the primary member is using the phone. |
Multiple Line Appearance | Users can have up to 24 line appearances on their telephone. |
Online Help | Online Help provides information on managing user features. |
Page | Users can page all phones at the site that are in an idle state using a programmed memory key. A page is a one-way broadcast to the other phones at the site through the phones' speaker. |
Park/Retrieve | Allows an incoming call to be parked by one user and retrieved from another user at a different phone. |
Programmable Keys | Users can program the memory keys on the IP phone. |
Redial | Users can scroll through a list of their most recently dialed calls and place the call by pressing one key. |
Speed Dials | Users can store and dial frequently used numbers using the memory keys on their phone. They can also use the company directory. |
Three-way Call | Allows up to three people to share a conversation over the phone (conference). |
Transfer - Blind | Users can transfer a call to another phone without supervision. |
Transfer - Supervised | Users can speak to the person to whom they are transferring the call, before releasing the call. |
Mobile twinning | Twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their cell phone. Once a call has been answered on the external phone, the users have the ability to continue the call using their desktop handset without having to transfer the call to the handset. |
Voice Mail and Message Waiting Indication (MWI) | Users can have a voice mailbox for receiving messages if they are unavailable to take the call. A Message Waiting Indicator (MWI) lamp is on when the user has messages waiting. |
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Individual PBX features | |
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Auto-line select | Users can dial a call without requiring to select a line appearance key first. |
Call Coverage | Users can specify where unanswered calls should be directed. Options include voice mail, auto attendant, or another phone number. |
Call Display | Users can see who is calling by looking at the phone display. If the caller is calling into a call group then the user can also see the call group that the caller is trying to reach. |
Call Forward | Users can configure their phone to immediately forward to other extensions, external numbers, voice mail, or the auto attendant. |
Call Group | A Call Group is a grouping of extensions that require a common functionality. Examples of call groups are Broadcast, Hunt, Monitor and Rollover groups. |
Call Group Login/Logout | Users can log in and log out of a call group. |
Call Hold | Users can temporarily suspend a call and place the call on hold. |
Call Park/Retrieve | Users can place a call on hold and retrieve it at a different location. |
Callers List | Users can scroll through a list of their most recently received calls and return the call by pressing one key. Users can access the caller's list from a programmable key rather than use a soft-key. |
Click to Call | Users can select a name from the company directory through the web management interface and call the desired number by a simple click of the mouse. |
Company Directory | Users can use the company directory on the web server for making calls. |
Hands-free answer back | A page color can be set individually for each menu item. That way you can style every page linked to from a menu item independently. |
Hot Desk (login/logout) | When a user logs in to the phone, their custom phone settings are applied to that phone. |
Intercom | Users can place a one-way voice path call to a target phone through a generic key or a pre-programmed key that can be configured with a user or location extension. |
Monitor Call | Allows a secondary member of a monitor group to monitor calls to the primary group member's phone and answer them if required. |
Monitor Call Silent | Users can choose to stop their phone from ringing when a call is on a monitored line. A visual indication is used to alert the user to call activity. |
Monitor Phone | Allows a secondary member of a monitor group to monitor when the primary member is using the phone. |
Multiple Line Appearance | Users can have up to 24 line appearances on their telephone. |
Online Help | Online Help provides information on managing user features. |
Page | Users can page all phones at the site that are in an idle state using a programmed memory key. A page is a one-way broadcast to the other phones at the site through the phones' speaker. |
Park/Retrieve | Allows an incoming call to be parked by one user and retrieved from another user at a different phone. |
Programmable Keys | Users can program the memory keys on the IP phone. |
Redial | Users can scroll through a list of their most recently dialed calls and place the call by pressing one key. |
Speed Dials | Users can store and dial frequently used numbers using the memory keys on their phone. They can also use the company directory. |
Three-way Call | Allows up to three people to share a conversation over the phone (conference). |
Transfer - Blind | Users can transfer a call to another phone without supervision. |
Transfer - Supervised | Users can speak to the person to whom they are transferring the call, before releasing the call. |
Mobile twinning | Twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their cell phone. Once a call has been answered on the external phone, the users have the ability to continue the call using their desktop handset without having to transfer the call to the handset. |
Voice Mail and Message Waiting Indication (WMI) | Users can have a voice mailbox for receiving messages if they are unavailable to take the call. A Message Waiting Indicator (MWI) lamp is on when the user has messages waiting. |
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Personal Voice mail | |
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Recorded Name Announcement | Each user can record their own name announcement. |
Personal Greeting | Personal greetings can be recorded (normal and extended absence). |
Urgent Message | Messages left by the caller can be marked as urgent messages. |
Message Retrieval | A rich message retrieval interface provides access to user mailboxes. This includes navigation within message (rewind, pause, fast-forward) and between messages (next message, previous message). |
Message sending and forwarding | While accessing voice mail, users can send voice mail messages to other users or forward voice mail messages to other users. |
Message indication | Message waiting indication is integrated with the 3600 HKS, lighting the message waiting lamp on the user's telephone. |
Zero-out from voice-mail | When callers reach voice mail, they can dial "0" and return to a designated 3600 HKS destination (auto-attendant, call group or extension) for the mailbox owner's tenant. |
Email integration of voice mail messages | Voice mail messages can be forwarded to a user's email account to provide an integrated message service. |
VCR controls (pause, FF/RW, etc.) | Users have fine control over message playback. |
Call coverage to voice mail | Users can have calls forwarded to voice mail when they are unable to answer the phone or force all calls to voice mail when they are busy or away from their desks. |
Private message | Users can send voice mail messages to other users and mark them as private messages |
Voice mail callback | Users can call back using the phone number of the person who left a voice mail message. |
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