UniVoIP Internal Call Queuing

UniVoIP Internal Call Queuing essentially adds the ability to play a hold announcement, and then have the system “hold” calls in a queue until there is a user or phone available to answer them. In a greater sense, this nuance opens new doors and opportunities to provide more answered calls, marketing opportunities and add a level of professionalism to any company.

UniVoIP Internal Call Queuing builds on existing features, adding additional hold announcements, adding the concept of “agents” and an ability to enhance existing call groups. Tenants can be provided with multiple queues with variable call hold capacities.

Additional license charges apply to this feature.

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Dairl Johnson
Interior Door & Closet Company.

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Josh
IT Manager

"We have managed to decrease our telecom cost by 35% annually. I would like to thank you for the great service you have been providing over the past four years. I also like to mention that since we switched to UniVoIP, we have been able to do do most of our moves and changes ourselves through the On-line portal that you provide. We have also enjoyed a much faster Internet service in comparison to our old DSL service. We have managed to decrease our telecom cost by 35% annually"

Allan Khoshbin
Law Offices of V. Allan Khoshbin

"GSDBA is extremely happy with our new phone system and service from Univoip. Now we have clear connections and flexibility to customize our system anytime we want. We highly recommend Univoip to everyone!"

Sue Sneeringer
Operations Manager
GSDBA

"The decision to replace our old Panasonic phone system and deciding on a new phone system was a great challenge that most businesses come to face every decade. Conveniently, this decision was made easy once UniVoIP presented us with their managed services. They offered us the advantages of one vendor with only one bill that includes a lifetime warranty, free upgrades, and the ability to connect with multiple sites free of charge. In the end we ended up saving on most to all of our telecommunication expenses! Choosing UniVoIP as our communications provider was one of the easiest and most beneficial decision we ever made."

Kinsey Park
CNH Travel

"UniVoIP helped us to upgrade our system and transition from analog to voice over IP telephones. The Los Angeles Chapter of the American Institute of Architects (AIA|LA) has utilized the services of Telenet / UniVoIP for approximately a decade and we value the business relationship we have with them. Most recently, UniVoIP helped us to upgrade our system and transition from analog to voice over IP telephones. The company proved to be very patient as we evaluated all of our options and we are enjoying the benefits of a high functioning and efficient phone system."

Matt Krinsky
Director of Programs & Events
American Institute of Architects Los Angeles (AIA|LA)

"When I was introduced to hosted PBX through UniVoIP I was impressed. My employer Healthview Inc is in the healthcare industry and communication with our clientele is vital and must be reliable. My task to find a provider that could ensure reliability, redundancy, and stability was a challenge. Personally, I have over 10 years of experience in dealing with different phone systems within the various locations in our company. The system that we have is delivered and managed via a private network and is very user friendly. I visited their COLO and saw how their network infrastructure is designed to provide multiple layers of redundancy and up-time service."

Z. Jafari
IT Director

Why a hosted phone system (PBX)?

Cheaper, Quicker, and Easier with pay-as-you-grow plans. Minimal initial investment.
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Simplicity and price. One provider of local & long distance phone, fax, conferencing services and Internet connectivity.
Lifetime warranty and unlimited support on all hardware and software.
Unsurpassed call quality, reliability and lower rates.
Intelligent features like mobile twinning, hot-desking and many other advanced PBX features.

UniVoIP Internal Call Queuing

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