Phone solutions for larger businesses with unique requirements

For large businesses with one or multiple locations or with unique or custom requirements, we can offer custom VoIP solutions that will meet any requirements. If you are looking for a full scale implementation, or prefer a phased approach, we can help. We can offer both hosted and installed solutions to meet your exact requirements. Please feel free to call one of our VoIP experts at (855) UNI-VOIP to discuss your project. You can take comfort in knowing that at UniVoIP we aren’t pushing you toward a particular solution, because that’s all we offer. We can offer a comprehensive portfolio of customer premises based solutions as well as hosted solutions. You can rest assured we will recommend the solution that best fits your business.

UniVoIP Automatic Call Distribution (ACD) and Internal Call Queuing

Typical enterprise customers require ACD functionality, whether basic or complex. In addition, many small to medium-sized businesses have needs for small call centers, or for some subset of the functions of an ACD, but can’t justify the large investments necessary to acquire and operate a premise-based ACD. UniVoIP ACD has been developed to deliver the power and punch of a full scale, high powered ACD and call center, with the award winning simplicity and ease-of-use that UniVoIPis renowned for, at an affordable and scalable price. Features include call queuing with progress announcements, skills-based agents, intelligent skills-based queuing and routing, extensive supervisory and tracking reports and dashboards, highly flexible configuration and management by the tenant through a user-friendly web portal, real-time “whisper” management coaching, automatic call recording and many other sophisticated call center features. And, if the customer’s needs call for just a basic call queue without all the bells and whistles of a call center, UniVoIP Internal Call Queuing is an option at an even lower cost.