UniVoIP's complete training on how to use your 12 button VoIP phones featuring keys and their functions.
12 button IP phone - overview (7:18)
Activating your IP phone (0:28)
To activate your phone, press *00 followed by your extension number and your pre-assigned 4-digit pin. Press the # key to complete the activation. Your phone is now ready for use.
Arrow keys (0:52)
These are the Arrow Keys; they are used for Volume, Contrast and display scroll as follows:
When the phone is idle the arrow keys adjust the contrast of the LCD
When on the speaker phone the arrow keys adjust the volume of the speaker
When on handset the arrow keys adjust the volume of the handset
While the phone is ringing the arrow keys adjust the ringing volume
When information is being displayed on the LCD such as the phone directory the arrow keys allow you to scroll through the list.
Speaker key (0:24)
The Speaker Key Toggles the call between the speaker and the handset. Now the call is on the speaker and now the call is on the handset
Mute key (0:25)
Press the Mute Key to mute a call in progress. When lit the microphone on the speaker phone and the handset is disabled. To un-mute press the Mute Key again.
Directory key (0:25)
The directory key displays company’s internal directory, press the key then use the arrow keys to scroll through the list. Press the Redial key to call the desired selection.
Cancel key (0:19)
The Cancel Key cancels the current action.
Redial key (0:28)
Redial key displays a list of recently dialed calls. Press the Redial key then using the Arrow Keys scroll through the list. To dial the selection, press the Redial Key again.
Hold key (0:34)
The hold Key puts the current call on hold. A call on hold is identified by a flashing orange light. A call on hold can by retrieved by pressing the flashing key. Please note while receiving a 2nd call there is no need to use the hold key. By pressing the incoming call key, the system automatically places the current call on hold.
Incoming calls list (0:30)
The Incoming Calls List key displays a list of your last 10 inbound calls; use the arrow keys to scroll through the list and use the Redial Key to dial your selection. An asterisk next to a number indicates an unanswered call.
Line appearance keys (0:20)
These are your three line appearance keys, these keys are used to make outbound calls and to receive incoming calls to your extension.
Making a call (0:25)
To make a call lift the handset, dial an extension number or for an outside call dial 9 followed by a phone number.
Answering a call (0:26)
To answer an inbound call to one of your line appearance keys, lift the handset or press the line appearance key to put the caller on the speaker
Park / retreive key (0:34)
The park/retrieve key is used to park a current call and to retrieve a parked call by another extension. To park a call in progress push the Park/Retrieve Key, the park location will be displayed on the LCD. To retrieve a parked call, push the Park/Retrieve Key followed by the park location number from your keypad.
Transferring a call (0:28)
This is the transfer and three way conference Key. To transfer a call press the Transfer/Conference Key followed by an extension or by dialing 9 and the outside phone number. Press the Transfer/Conference Key again to complete the transfer.
All page key (0:25)
This is the All-Page Key. All-Page sends a page to all of the phones not in use at your site. Press the All-Page key and wait for a short confirmation tone prior to making your announcement.
Intercom key (0:27)
This is the Intercom Key. This provides for a hands-free answer-back intercom to another extension. Press the Intercom Key and dial the desired extension. After the confirmation tone, make your announcement.
3-way call (0:27)
While on a call press the Transfer/Conference Key twice, and then dial the 2nd number. After the call is answered press the Transfer/Conference Key to join the parties.
Call forwarding on (0:38)
This is the Call Forward Key. The Call Forward Key forwards all future calls to your extension to a user defined phone number until canceled. To turn call forward feature on, press the Call Forward Key and using the phone keypad, type in the number to which you would like to have your calls forwarded and press #. When the Call Forward key LED is lit the feature is enabled.
Call forwarding off (0:19)
To turn the Call Forward feature off, press the Call Forward key and then press the # key.
Do not disturb key (0:25)
This is the Do Not Disturb Key. The Do not Disturb key sends all calls directly to your voicemail. Press the DND key to activate or deactivate the feature.
Message key (0:32)
This is the Message Key. It is used to retrieve your messages, and to setup your voicemail box. To access you Voice-Mail box press the Message Key. The system will ask for your voice-mail pass-code. When accessing your voice-mail for the first time, the system will prompt you with instructions to setup your voice-mail box.