Business VoIP features
UniVoIP’s network-based business VoIP application offers small to medium-sized businesses with a hosted voice and Internet connectivity solution that is both affordable and easy to use and manage. Our advanced IP technology through Mitel delivers enhanced hosted PBX features such as auto attendant, single or multi-site extension dialing, directory services, unified messaging and centralized management.
From Click to Call - where callers can access a name from the company directory with the click of a mouse - to complete Call Coverage - allowing users a wide range of state-of-the-art options on how their calls are handled - the user level features of UniVoIP’s hosted PBX solution make your company’s telecommunications operate smoothly and effortlessly.
Complete list of phone system features:
System features | Voice mail | Individual features |
- Mobile twinning
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Mobile twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their cell phone. Once a call has been answered on the external phone, the users have the ability to continue the call using their desktop handset without having to transfer the call to the handset.
- Multi-line Appearance
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Users can have up to 24 line appearances on their telephone.
- Monitor Phone
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Allows a secondary member of a monitor group to monitor when the primary member is using the phone.
- Click to Call
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Users can select a name from the company directory through the web management interface and call the desired number by a simple click of themouse.
- Monitor call silent
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Users can choose to stop their phone from ringing when a call is on a monitored line. A visual indication is used to alert the user to call activity.
- Transfer - Supervised
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Users can speak to the person to whom they are transferring the call, before releasing the call.
- Programmable Keys
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Users can program the memory keys on the IP phone.
- Three-way Call
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Allows up to three people to share a conversation over the phone (conference).
- Company Directory
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Users can use the company directory on the web server for making calls.
- Monitor call
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Allows a secondary member of a monitor group to monitor calls to the primary group member's phone and answer them if required.
- Transfer - Blind
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Users can transfer a call to another phone without supervision.
- Online help
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Online Help provides information on managing user features.
- Callers List
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Users can scroll through a list of their most recently received calls and return the call by pressing one key.
- Call Group
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A Call Group is a grouping of extensions that require a common functionality. Examples of call groups are Broadcast, Hunt, Monitor and Rollover groups.
- Call Park/Retrieve
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Users can place a call on hold and retrieve it at a different location.
- Flexible calling line ID
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End users are enabled to select their calling line identification (CLID) when they make calls. Users can also control the name that is sent to the target phone, such as the name of the user or the name of the company.
- Paging
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Users can page all phones at the site that are in an idle state using a programmed memory key. A page is a one-way broadcast to the other phones at the site through the phones' speaker.
- DID / DOD
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Users can receive and make calls from and to the Public Switched Telephone Network (PSTN).
- Park and Retrieve
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Allows an incoming call to be parked by one user and retrieved from another user at a different phone.
- MWI
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Voice Mail and Message Waiting Indication (MWI). Users can have a voice mailbox for receiving messages if they are unavailable to take the call. A Message Waiting Indicator (MWI) lamp is on when the user has messages waiting.
- Speed Dial
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Users can store and dial frequently used numbers using the memory keys on their phone. They can also use the company directory.
- Call Group Login
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Users can log in and log out of a call group.
- Hot Desk Login
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When a user logs in to the phone, their custom phone settings are applied to that phone.
- Call Pick-Up Groups
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Call Pick-Up Groups allows members of a pick-up group to answer calls for other members of their pre-defined group.
- Email integration
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Voice mail messages can be forwarded to a user's email account to provide an integrated message service.
- Message Retrieval
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A rich message retrieval interface provides access to user mailboxes. This includes navigation within message (rewind, pause, fast-forward) and between messages (next message, previous message).
- Voice mail callback
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Users can call back using the phone number of the person who left a voice mail message.
- VCR controls
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Users have fine control over message playback (pause, FF/RW, etc.).
- Call to voice mail
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Users can have calls forwarded to voice mail when they are unable to answer the phone or force all calls to voice mail when they are busy or away from their desks.
- Exit voice-mail
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When callers reach voice mail, they can dial "0" and return to a designated 3600 HKS destination (auto-attendant, call group or extension) for the mailbox owner's tenant.
- Urgent Message
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Messages left by the caller can be marked as urgent messages.
- Name Announcement
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Each user can record their own name announcement.
- Private message
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Users can send voice mail messages to other users and mark them as private messages
- Message forwarding
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While accessing voice mail, users can send voice mail messages to other users or forward voice mail messages to other users.
- Personal Greeting
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Personal greetings can be recorded (normal and extended absence).
- Message indication
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Message waiting indication is integrated with the 3600 HKS, lighting the message waiting lamp on the user's telephone.
- Mobile twinning
-
Mobile twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their cell phone. Once a call has been answered on the external phone, the users have the ability to continue the call using their desktop handset without having to transfer the call to the handset.
- Multi-line Appearance
-
Users can have up to 24 line appearances on their telephone.
- Monitor Phone
-
Allows a secondary member of a monitor group to monitor when the primary member is using the phone.
- Click to Call
-
Users can select a name from the company directory through the web management interface and call the desired number by a simple click of themouse.
- Monitor call silent
-
Users can choose to stop their phone from ringing when a call is on a monitored line. A visual indication is used to alert the user to call activity.
- Transfer - Supervised
-
Users can speak to the person to whom they are transferring the call, before releasing the call.
- Programmable Keys
-
Users can program the memory keys on the IP phone.
- Three-way Call
-
Allows up to three people to share a conversation over the phone (conference).
- Company Directory
-
Users can use the company directory on the web server for making calls.
- Monitor call
-
Allows a secondary member of a monitor group to monitor calls to the primary group member's phone and answer them if required.
- Transfer - Blind
-
Users can transfer a call to another phone without supervision.
- Online help
-
Online Help provides information on managing user features.
- Callers List
-
Users can scroll through a list of their most recently received calls and return the call by pressing one key.
- Call Group
-
A Call Group is a grouping of extensions that require a common functionality. Examples of call groups are Broadcast, Hunt, Monitor and Rollover groups.
- Call Park/Retrieve
-
Users can place a call on hold and retrieve it at a different location.
- Flexible calling line ID
-
End users are enabled to select their calling line identification (CLID) when they make calls. Users can also control the name that is sent to the target phone, such as the name of the user or the name of the company.
- Paging
-
Users can page all phones at the site that are in an idle state using a programmed memory key. A page is a one-way broadcast to the other phones at the site through the phones' speaker.
- DID / DOD
-
Users can receive and make calls from and to the Public Switched Telephone Network (PSTN).
- Park and Retrieve
-
Allows an incoming call to be parked by one user and retrieved from another user at a different phone.
- MWI
-
Voice Mail and Message Waiting Indication (MWI). Users can have a voice mailbox for receiving messages if they are unavailable to take the call. A Message Waiting Indicator (MWI) lamp is on when the user has messages waiting.
- Speed Dial
-
Users can store and dial frequently used numbers using the memory keys on their phone. They can also use the company directory.
- Call Group Login
-
Users can log in and log out of a call group.
- Hot Desk Login
-
When a user logs in to the phone, their custom phone settings are applied to that phone.
- Call Pick-Up Groups
-
Call Pick-Up Groups allows members of a pick-up group to answer calls for other members of their pre-defined group.
