Click here to launch online demo

(Please be patient - the presentation could take up to 2 minutes to load)

Please call (877) 660-6677 if you prefer to speak to a representative.

Online demo

Business phone system features

UniVoIP’s network-based business VoIP application offers small to medium-sized businesses with a hosted voice and Internet connectivity solution that is both affordable and easy to use and manage. Our advanced IP technology through Mitel delivers enhanced hosted PBX features such as auto attendant, single or multi-site extension dialing, directory services, unified messaging and centralized management.

From Click to Call - where callers can access a name from the company directory with the click of a mouse - to complete Call Coverage - allowing users a wide range of state-of-the-art options on how their calls are handled - the user level features of UniVoIP’s hosted PBX solution make your company’s telecommunications operate smoothly and effortlessly.

Complete list of system features:

UniVoIP is a Los Angeles based business phone system provider that delivers internet connectivity, managed business VoIP and hosted PBX systems to small and medium sized businesses in: Alabama, California, District of Columbia, Florida, Georgia, Illinois, Kentucky, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Tennessee and Virginia. UniVoIP's hosted PBX solution deliver many significant benefits including cost savings, control, and full customization capabilities.

Main Office: 830 Parkview Drive N., El Segundo, CA 90245: Map | Telephone: (310) 747-3232 | Fax: (310) 747-3233

UniVoIP features - company level:

Mobile twinning

Mobile twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their cell phone. Once a call has been answered on the external phone, the users have the ability to continue the call using their desktop handset without having to transfer the call to the handset.

Multiple Line Appearance

Users can have up to 24 line appearances on their telephone.

Monitor Phone
Allows a secondary member of a monitor group to monitor when the primary member is using the phone.
Click to Call
Users can select a name from the company directory through the web management interface and call the desired number by a simple click of themouse.
Monitor call silent
Users can choose to stop their phone from ringing when a call is on a monitored line. A visual indication is used to alert the user to call activity.
Programmable Keys

Users can program the memory keys on the IP phone.

Transfer - Supervised

Users can speak to the person to whom they are transferring the call, before releasing the call.

Company Directory
Users can use the company directory on the web server for making calls.
Three-way Call

Allows up to three people to share a conversation over the phone (conference).

Transfer - Blind

Users can transfer a call to another phone without supervision.

Monitor call
Allows a secondary member of a monitor group to monitor calls to the primary group member's phone and answer them if required.
Online help
Online Help provides information on managing user features.
Callers List
Users can scroll through a list of their most recently received calls and return the call by pressing one key.
Call Group
A Call Group is a grouping of extensions that require a common functionality. Examples of call groups are Broadcast, Hunt, Monitor and Rollover groups.
Call Park/Retrieve

Users can place a call on hold and retrieve it at a different location.

Flexible calling line ID
End users are enabled to select their calling line identification (CLID) when they make calls. Users can also control the name that is sent to the target phone, such as the name of the user or the name of the company.
Direct Inward/Outward Dialing
Users can receive and make calls from and to the Public Switched Telephone Network (PSTN).
Paging
Users can page all phones at the site that are in an idle state using a programmed memory key. A page is a one-way broadcast to the other phones at the site through the phones' speaker.
Park and Retrieve
Allows an incoming call to be parked by one user and retrieved from another user at a different phone.
Voice Mail and Message Waiting Indication (MWI)

Users can have a voice mailbox for receiving messages if they are unavailable to take the call. A Message Waiting Indicator (MWI) lamp is on when the user has messages waiting.

Speed Dial
Users can store and dial frequently used numbers using the memory keys on their phone. They can also use the company directory.
Call Group Login/Logout
Users can log in and log out of a call group.
Hot Desk (login/logout)

When a user logs in to the phone, their custom phone settings are applied to that phone.

UniVoIP features - Voicemail:

Email integration of voice mail messages
Voice mail messages can be forwarded to a user's email account to provide an integrated message service.
Voice mail callback
Users can call back using the phone number of the person who left a voice mail message.
Message Retrieval
A rich message retrieval interface provides access to user mailboxes. This includes navigation within message (rewind, pause, fast-forward) and between messages (next message, previous message).
Zero-out from voice-mail
When callers reach voice mail, they can dial "0" and return to a designated 3600 HKS destination (auto-attendant, call group or extension) for the mailbox owner's tenant.
VCR controls (pause, FF/RW, etc.)
Users have fine control over message playback.
Urgent Message
Messages left by the caller can be marked as urgent messages.
Private message
Users can send voice mail messages to other users and mark them as private messages
Call coverage to voice mail
Users can have calls forwarded to voice mail when they are unable to answer the phone or force all calls to voice mail when they are busy or away from their desks.
Recorded Name Announcement
Each user can record their own name announcement.
Personal Greeting
Personal greetings can be recorded (normal and extended absence).
Message sending and forwarding
While accessing voice mail, users can send voice mail messages to other users or forward voice mail messages to other users.
Message indication
Message waiting indication is integrated with the 3600 HKS, lighting the message waiting lamp on the user's telephone.

UniVoIP features - user level:

Mobile twinning

Mobile twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their cell phone. Once a call has been answered on the external phone, the users have the ability to continue the call using their desktop handset without having to transfer the call to the handset.

Multiple Line Appearance

Users can have up to 24 line appearances on their telephone.

Monitor Phone
Allows a secondary member of a monitor group to monitor when the primary member is using the phone.
Click to Call
Users can select a name from the company directory through the web management interface and call the desired number by a simple click of themouse.
Monitor call silent
Users can choose to stop their phone from ringing when a call is on a monitored line. A visual indication is used to alert the user to call activity.
Programmable Keys

Users can program the memory keys on the IP phone.

Transfer - Supervised

Users can speak to the person to whom they are transferring the call, before releasing the call.

Company Directory
Users can use the company directory on the web server for making calls.
Three-way Call

Allows up to three people to share a conversation over the phone (conference).

Transfer - Blind

Users can transfer a call to another phone without supervision.

Monitor call
Allows a secondary member of a monitor group to monitor calls to the primary group member's phone and answer them if required.
Online help
Online Help provides information on managing user features.
Callers List
Users can scroll through a list of their most recently received calls and return the call by pressing one key.
Call Group
A Call Group is a grouping of extensions that require a common functionality. Examples of call groups are Broadcast, Hunt, Monitor and Rollover groups.
Call Park/Retrieve

Users can place a call on hold and retrieve it at a different location.

Flexible calling line ID
End users are enabled to select their calling line identification (CLID) when they make calls. Users can also control the name that is sent to the target phone, such as the name of the user or the name of the company.
Direct Inward/Outward Dialing
Users can receive and make calls from and to the Public Switched Telephone Network (PSTN).
Paging
Users can page all phones at the site that are in an idle state using a programmed memory key. A page is a one-way broadcast to the other phones at the site through the phones' speaker.
Park and Retrieve
Allows an incoming call to be parked by one user and retrieved from another user at a different phone.
Voice Mail and Message Waiting Indication (MWI)

Users can have a voice mailbox for receiving messages if they are unavailable to take the call. A Message Waiting Indicator (MWI) lamp is on when the user has messages waiting.

Speed Dial
Users can store and dial frequently used numbers using the memory keys on their phone. They can also use the company directory.
Call Group Login/Logout
Users can log in and log out of a call group.
Hot Desk (login/logout)

When a user logs in to the phone, their custom phone settings are applied to that phone.