VoIP (voice over IP or, more specifically, voice delivered using the Internet Protocol) describes a set of facilities that manage the delivery of voice information using the Internet Protocol (IP). Generally speaking, this means sending voice information in a digital format in discrete packets as compared to traditional circuit-driven public switched telephone networks (PSTN).
Benefits of a Hosted VoIP Solution
| One huge advantage of a hosted VoIP solution is that the user benefits from the provider’s advanced expertise and infrastructure without having to make a big capital investment for steep upfront costs and a dedicated technical staff. |
| According to research, small and midsized businesses prefer the low-maintenance option of outsourcing their telecommunications needs to a reputable hosting provider. |
| The right hosted provider can allow the user to manage regular moves, adds, and changes via a easy-to-use Web-based interface. |
| And as a company grows, the benefits of a hosted VoIP solution become even more evident. Each user can manage their individual preferences and access the solution via a personal interface, often referred to as a “dashboard.” No matter how far apart a company’s offices may be they all share the same features and functionality of the system. Conferencing, message transferring and extension dialing are a snap. |
| Hosted VoIP solution providers offer a full assessment of a company’s telecommunications needs and design a custom system that saves the company a great deal of time and money. |
| Another excellent advantage is that hosted VoIP services usually offer with round the clock support and service. Users can count on the right provider always remaining on the cutting edge of new features and services. |
| Finally, mobility is another important plus to a hosted VoIP solution. In the event of a disaster, users can take their equipment anywhere an IP connection exists and be up and running without their customers ever being the wiser. |
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