---
title: 9 Ways to Increase Customer Retention With Teams Cloud Voice
description: See how geo-redundant data centers boost uptime, resilience, and failover for cloud services, keeping apps available during outages worldwide. Read more today!
---

[Cloud Communications Insights & Industry News | UniVoIP Blog](https://www.univoip.com/blog)

# [9 Ways to Increase Customer Retention With Teams Cloud Voice](https://www.univoip.com/blog/benefits-geo-redundant-data-centers-cloud-customers)

 Written by [Janine Germinario](https://www.univoip.com/blog/author/janine-germinario) | May 31, 2017 7:47:46 AM

### Learn the benefits of leveraging a cloud-based phone service provider with geo redundant data centers.

 

#### High Availability

Fault tolerant system that provides day-to-day continuity under normal conditions.

- Guarantees 99.99% up time
- Ensures data integrity
- Provides fail over insurance when primary server is down
- Mitigates maximum bearable downtime during disruption
- Improves recovery time after disruption to ensure business continuity

#### Disaster Recovery

Disaster recovery steps in when High Availability fails and allows an organization to maintain or resume mission-critical functions.

- Allows business continuity in the wake of disruption such as an office power outage
- Provides efficient re-routing of service to a functional data center
- Initiates business continuity plans, strategies and protocols already in place
- Offers a structured approach to unplanned incidents that impact IT infrastructure
- Empowers security with risk assessments that identify potential threats

#### User Latency

Data centers located near the end user reduces the delay before a transfer of data begins follow the instruction for its transfer.

- Improves data center response time for the end user
- Allows for more requests to happen concurrently
- Reduces the amount of round trips data traffic takes
- Decreases the distance between round trips from server to user
- Helps protect call quality

[View full post](https://www.univoip.com/blog/benefits-geo-redundant-data-centers-cloud-customers)

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