--- title: "CTIM Magazine: Top 10 Cloud Communications Providers 2019" description: "Cloud Technology Insight Magazine: Top 10 Cloud Communications Solutions Providers of 2019 – UniVoIP" image: https://www.univoip.com/hubfs/Imported_Blog_Media/univoip-1173732630.jpg --- [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) - Products - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) Streamline your communications with our cloud-native Teams voice solution. - [UCaaS - OfficeConnect™](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) Get the tools you need to enable your team to collaborate anywhere – on any device. - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) Enhance the customer experience with our omnichannel cloud contact center solution. - Partners - [Why Partner With UniVoIP?](https://www.univoip.com/why-partner?hsLang=en-us) Give your clients better communications solutions and support when you partner with UniVoIP. - [Why Choose UniVoIP?](https://www.univoip.com/why-univoip?hsLang=en-us) Collaborate better, innovate faster, and enhance CX across all channels with UniVoIP. - About - [Our Company](https://www.univoip.com/meet-univoip?hsLang=en-us) We power growth for our partners and customers with the most innovative technology in the industry. - [Resources](https://www.univoip.com/resources?hsLang=en-us) Stay up-to-date with the latest case studies, podcasts, and more from UniVoIP. - [Blog](https://www.univoip.com/blog) Get the latest news and blog posts curated by cloud communications experts from UniVoIP. - Get in Touch - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) Ready for seamless unified communications with high-touch aftercare? Request a customized quote today. - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) Need help? Access Service Control, view the Help Center, or contact our customer support team here. - [Contact Us](https://www.univoip.com/contact?hsLang=en-us) Access our general contact form, phone numbers, and address here. EN ES [Login](https://univoip.cloud/) [Help Center](https://help.univoip.com/) Published: 29 Oct 2019 # Cloud Technology Insight Magazine: Top 10 Cloud Communications Solutions Providers of 2019 ![](https://www.univoip.com/hubfs/Imported_Blog_Media/univoip-1173732630.jpg) ## UniVoIP’s Omnichannel Contact Center and Unified Communications Solutions Recognized for Redefining Customer Experience UniVoIP named as Top 10 Cloud Solution Provider of 2019 for delivering enterprise communication solutions that optimize customer-agent interactions at every touchpoint. El Segundo, CA – UniVoIP, a pioneering leader in Hosted VoIP and Unified Communications as a Service solutions, is pleased to announce that [Cloud Technology Insight Magazine](https://www.cloudtechnologyinsights.com/magazines/November2019/Cloud_Communications/#page=25) has named UniVoIP as a Top 10 Cloud Solution Provider of 2019. Offering a cloud-based, [Omnichannel Contact Center Solution](https://univoip.com/contact-center/?hsLang=en-us), unified communication and collaboration tools, and an advanced suite of IP phones and softphone applications, UniVoIP was selected for enabling enterprises to redefine customer experience in their respective industry. “Our multimedia contact center application enables enterprises to service their clients in the most efficient and modern way possible,” says Nick Payab, COO and co-founder of UniVoIP. By enabling enterprises to engage their customers through multiple channels including web chat, email, social media, SMS, and self-service options – all monitored and managed on one platform – enterprises are putting their customers in the driver seat of their own [customer experience](https://univoip.com/blog/top-10-facts-prove-making-customer-experience-priority-necessary/?hsLang=en-us). With real-time and historical analytical reporting, as well as advanced management, forecasting and planning tools, enterprises are equipped to more efficiently train agents to improve contact center Key Performance Indicators, like First Contact Resolution, Sales per Agent and Call Abandonment. “Contact center supervisors get access to voice and screen recording of agents that will help them fine-tune operations and training,” says Payab. [Servicing hundreds of mid-size businesses to large enterprises](https://univoip.com/resources/success-stories/?hsLang=en-us) across the country, UniVoIP prioritizes customer satisfaction with guaranteed business outcomes. Offering 24/7/365 US-based customer support, ongoing admin and user training, monthly LIVE training sessions, and a 100% consultative approach unique to each customer, UniVoIP is the industry standard in customer service. With visions of innovation for the future, UniVoIP plans to incorporate more elements of process automation and AI-powered analytics into their solutions. “Now customers get to enjoy technology driven by analytics and [benefits](https://www.univoip.com/blog/benefits-cloud-based-communication?hsLang=en-us) of mobile-optimized cloud collaboration tools that motivate employees and help them maintain customer intimacy from any device anywhere.” – Nick Payab ### About UniVoIP UniVoIP is leading provider of UCaaS (Unified Communications as a Service) solutions with focus on customer satisfaction. UniVoIP serves medium to large enterprises everywhere by leveraging best-of-breed integrated business communications platforms that deliver advanced multimedia contact center functionality, cloud-based collaboration tools, mobility applications, and a world-renowned suite of advanced IP phones including mobile integration. Powered by a team with over 40 years of experience together, UniVoIP is an industry leader, delivering comprehensive UCaaS solutions to a variety of industries including education, legal, finance, nonprofit, real estate and healthcare. Visit [univoip.com](https://univoip.com/?utm_medium=pressrelease&utm_source=prweb&utm_campaign=website&hsLang=en-us). ### About Cloud Technology Insights Cloud Technology Insights magazine has become a pioneer in offering a complete picture of emerging technologies and products, industry trends and research and innovations in the field of cloud based technology and infrastructure. Following a unique approach of learn-from-peer, Cloud Technology Insights has become the most sought after platform for key decision makers in the industry since they are able to share their wisdom and advice with their peers. Visit [cloudtechnologyinsights.com](https://www.cloudtechnologyinsights.com/). OUR BLOG ## Lastest blog posts Tool and strategies modern teams need to help their companies grow. [![What Is Cloud Communications & How It Helps Businesses Scale?](https://www.univoip.com/hubfs/Blog/2026/What%20Is%20Cloud%20Communications%20How%20It%20Helps%20Businesses%20Scale/univoip-feat-whatiscloudcommunications.png)](https://www.univoip.com/blog/what-is-cloud-communications-how-it-helps-businesses-scale?hsLang=en-us) [Cloud Voice](https://www.univoip.com/blog/tag/cloud-voice) [cloud contact center](https://www.univoip.com/blog/tag/cloud-contact-center) [cloud communications](https://www.univoip.com/blog/tag/cloud-communications) [CCaaS](https://www.univoip.com/blog/tag/ccaas) [UCaaS](https://www.univoip.com/blog/tag/ucaas) [OfficeConnect](https://www.univoip.com/blog/tag/officeconnect) ### [What Is Cloud Communications & How It Helps Businesses Scale?](https://www.univoip.com/blog/what-is-cloud-communications-how-it-helps-businesses-scale?hsLang=en-us) The way businesses communicate has fundamentally changed. Gone are the days when scaling meant ... [![How Nonprofits Upgrade Communication With UniVoIP's Cloud Voice](https://www.univoip.com/hubfs/Untitled%20design%20(3).svg)](https://www.univoip.com/blog/adopting-cloud-voice-non-profits-journey-to-microsoft-teams?hsLang=en-us) [Technology](https://www.univoip.com/blog/tag/technology) [Cloud Voice for Microsoft Teams](https://www.univoip.com/blog/tag/cloud-voice-for-microsoft-teams) ### [How Nonprofits Upgrade Communication With UniVoIP's Cloud Voice](https://www.univoip.com/blog/adopting-cloud-voice-non-profits-journey-to-microsoft-teams?hsLang=en-us) The Challenges of Outdated Telephony Systems For many non-profit organizations, communication is a ... [![What Is Enterprise Communications? Features & Best Practices](https://www.univoip.com/hubfs/Blog/What%20Is%20Enterprise%20Communications%20Features%20Best%20Practices/univoip-feat-whatisenterprisecommunications.jpg)](https://www.univoip.com/blog/what-is-enterprise-communications-features-best-practices?hsLang=en-us) [Enterprise Solutions](https://www.univoip.com/blog/tag/enterprise-solutions) [Cloud Voice for Microsoft Teams](https://www.univoip.com/blog/tag/cloud-voice-for-microsoft-teams) [cloud communications](https://www.univoip.com/blog/tag/cloud-communications) [UCaaS](https://www.univoip.com/blog/tag/ucaas) [unified communications](https://www.univoip.com/blog/tag/unified-communications) [OfficeConnect](https://www.univoip.com/blog/tag/officeconnect) ### [What Is Enterprise Communications? Features & Best Practices](https://www.univoip.com/blog/what-is-enterprise-communications-features-best-practices?hsLang=en-us) Poor communication costs businesses, with 86% of employees citing a lack of effective communication ... [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) [![Calling for Microsoft Teams Specialist](https://www.univoip.com/hs-fs/hubfs/Calling%20for%20Microsoft%20Teams%20Specialist.png?width=150&height=127&name=Calling%20for%20Microsoft%20Teams%20Specialist.png)](https://appsource.microsoft.com/en-us/marketplace/partner-dir/90410ed0-9279-479f-87b7-ba3798a86cae/overview)   ##### PRODUCTS - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) - [UCaaS](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) ##### PARTNERS - [Partners](https://www.univoip.com/why-partner?hsLang=en-us) - [Resources](https://www.univoip.com/resources?hsLang=en-us) ##### COMPANY - [Meet UniVoIP](https://www.univoip.com/meet-univoip?hsLang=en-us) - [Contact](https://www.univoip.com/contact?hsLang=en-us) - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) - [Blog](https://www.univoip.com/blog) [Privacy Policy](https://4136637.hs-sites.com/privacy-policy?hsLang=en-us)