UniVoIP Announces Partnership with Palitto Consulting Services to Boost Customer’s Contact Center Efficiency and Customer Service Centricity

Integrating existing business systems with advanced telephony and contact center technology, UniVoIP and PCS deliver solutions that drive performance, productivity, and efficiency.

EL SEGUNDO, CALIF. December 06, 2018

UniVoIP, a national leader in Unified Communications as a Service (UCaaS) and Omni-Channel Contact Center solutions is pleased to announce their partnership with Palitto Consulting Services (PCS) to provide customers with seamless cloud-based integration that focuses on business automation, simplification and enhancement.

Delivering integrated business communication platforms, multimedia contact center functionality, cloud-based collaboration tools, mobility applications and a world renowned suite of advanced IP phones including mobile integration, UniVoIP’s UCaaS solutions and PCS’ extensive expertise in custom application integration, improves control and flexibility of customer’s IT investments. Tailoring to the unique needs of every industry, integration capabilities include, but are not limited to, applications including Fiserv, Office 365, erecruit, SugarCRM, Salesforce, Jack Henry Symitar, Synapsys, Zendesk, LexisNexis and more.

“Communication and collaboration are no longer siloed functions for the modern workforce,” said Chris Vuillaume, VP of Sales and Marketing at UniVoIP.

Servicing customers in a wide variety of industries including education, legal, finance, nonprofit and healthcare, UniVoIP’s Cloud-Based Omni-Channel Contact Center’s scalable multimedia technology equipped with Interactive Voice Response, real-time, historical and life cycle reporting and resource management and planning tools is strategically designed to integrate with existing business processes. Combine with PCS’ custom integration services, UniVoIP clients are exceeding customer experience expectations, facilitating efficiency of workflows, improving interoperability between departments and increasing return on investment of existing IT business processes.

Palitto Consulting Services is thrilled to team up with UniVoIP. Together, we can leverage our skills and expertise to customize platforms for customers that allow for seamless integration of enterprise applications with UniVoIP’s Unified Communication solutions. It is through these integrations that many businesses maximize effectiveness, growth and profitability. – Tim Zarkovacki, Solutions Architect

To announce the partnership and provide critical insight on the value of cloud based integration, UniVoIP and PCS are coming together for an exclusive LIVE webinar on December 12th, 2018 at 10am PST. Industry experts from the two nationally recognized and award winning business communication services providers will discuss the importance of integrating a telephony platform into business processes and reveal how to properly align a phone system with business goals. IT executives, particularly from the credit union, legal and nonprofit industries are encouraged download the recorded webinar now available.

PCS and UniVoIP’s partnership brings powerful cloud communications and collaboration integration tools directly into a vast number of Software as a Service (SaaS) applications.” – Chris Vuillaume, VP of Sales and Marketing at UniVoIP

About UniVoIP

UniVoIP’s innovative cloud-based collaborative solutions drive performance, productivity and efficiency for enterprises of all sizes, and in a variety of industries. UniVoIP’s core product, OfficeConnect™, is an extremely robust and highly flexible solution delivering over 500 PBX, Contact Center and Unified Communication features via private, public or hybrid networking options. Powered by a team of professionals with over 40 years of experience together, UniVoIP delivers unparalleled transparency, integrity, technology intelligence and a responsibility towards the greater good. UniVoIP’s mission is to create more powerful solutions for not only customers but for the future of information technology. Visit univoip.com.

About Palitto Consulting Services

Palitto Consulting Services was founded in April, 1996 by Bryon Palitto, Founder and CEO. As the company has grown, it has continued to fulfill Byrons initial vision to provide technology support to companies that cannot justify an internal business technology staff, those that strategically choose to outsource their technology needs, and businesses that simply need an expert resource for a specific technology or project. Keeping this in mind and giving careful attention to each client’s needs and success, PCS has grown by leaps and bounds over the last twenty years. Visit palittoconsulting.com.


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