The Secrets Behind VoIP Call Quality and Reliability

Gargled speech and lag time? Is that what you heard about VoIP voice quality? Don’t believe it…

Servicing customers on a reliable, clear, phone connection is critical for so many reasons including brand image, customer service experience, business transparency and more. While hosted VoIP services most often offer superior call quality to legacy PBX systems, it’s been rumored that VoIP call quality has unsolvable issues that damage business communications. Don’t believe the myths. There are very basic tools needed on the service provider’s side for troubleshooting these call quality issues and ensuring that your VoIP phone solution is still the best IT decision you ever made.

Poor-quality business phone service can make a business seem downright unprofessional and be embarrassing, not to mention may result in loss of sales that ultimately hurt your bottom line. So, let’s take a look at several common causes of call quality issues and how the right VoIP provider can easily resolve them.

Problem #1: Scrambled Audio

Have you ever gotten on the phone and the audio sounds like an alien is trying to communicate with you from a planet thousands of light years away? Well, it happens and it can be extremely embarrassing for businesses trying to service their customers. With a VoIP solution, voice data travels in “voice packets” and each packet travels by a different path from sender to receiver so that there is no overlap. So, if you’re still hearing scrambled speech, it’s time to talk to your VoIP provider or consider a different vendor because something is off on the technical side of things.

Problem #2: Dropped Calls

A big reason businesses like VoIP is because dropped calls are far and few between and if you’re still experiencing dropped calls with a VoIP solution, you may need to move on to a provider that can offer you a more reliable solution. A simple Quality of Service (QOS) system prioritizes voice data transmission so voice data isn’t “bumped” from the network by transmitting VoIP packets ahead of any queue bulk traffic in the same link. This means that the network is able to achieve maximum bandwidth and deal with performance elements like latency, uptime and error rate time effectively, so that your business can focus on revenue generating opportunities rather than communication issues.

Problem #3: Sound Echo

What’s just as bothersome as scrambled audio? When you’re on a business call and you can hear an echo every time you or your caller speak. The conversation is destined to come to a halt, purely because no productive communication can occur when you’re burdened by that annoying echo. To eliminate this problem, your VoIP provider should be able to implement the correct protocols to monitor voice packets in real time for errors and repair them instantly before any packet loss occurs. This should then result in pure voice quality.

Are you unhappy with your business phone system? Many are… you’re not alone. Whether you’re in desperate need of an upgrade from a legacy PBX system or just downright sick of dealing with avoidable issues from your VoIP provider, there are options for every company size and budget. Consider your options with this complimentary analysis comparing cloud service providers.

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