What Your Nonprofit Should Know About Unified Communications

Most Nonprofits have heard about Unified Communications but are not completely sure what it is.

Unified Communications (UC) promotes technologies and business practices that encourage a smooth flow of internal and external communications among several media.

Ask Yourself: Could we use a more integrated approach to communications to leverage our organization’s efficiency?

Unified Communications

Our UC solution offers SIP-based presence engines, peer-to-peer video, conferencing, collaboration, and support for multimedia applications. In fact, UC evolved from our Unified Messaging (UM) platform which provides a common user interface to access voice mail, e-mail, and fax messages.

Can UC improve the way your organization communicates?

Whether your nonprofit staff are using a smart phone, tablet, laptop/desktop or simply an office phone, their communication tools follow them allowing faster response time. They are able to retrieve faxes, e-mails and voicemail on their favorite e-mail system, as well as leverage IM (chat), organization and management of web/audio/video conferences and shared documents. UniVoIP is also integrating voice within Microsoft Lync.

What about Unified Messaging?

Our unified messaging solution allows you to keep remote parties connected increasing collaboration and productivity. UniVoIP’s UC system includes:

  • Voicemail boxes that are managed from a single interface on a unified system
  • A feature-rich phone system that make it easier for your nonprofit community to answer and route incoming calls
  • A Collaboration platform enables all to communicate through voice, messaging and conferencing tools
  • Call handling features like auto attendant
  • Additional message management features like UniFax, email and SMS (text notifications)

Unified messaging isn’t a communication platform in and of itself, but a solution that integrates into your own communication platform. The goal is to provide remote constituents with advanced technology to stay connected in a single easy-to-use package.

Ultimately, the most important benefits of UC are the long-term ones. When staff at your organization are able to communicate with each other more quickly and conveniently, your capacity to take on projects and your effectiveness at carrying out your mission will gradually increase. Your organization will be more prepared to respond to a natural disaster or other emergencies that impacts your work.


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