--- title: UCaaS Solutions for Business Communications | OfficeConnect description: Upgrade to cloud-based business communications solutions with OfficeConnect™. Discover enterprise UCaaS benefits with a leading UCaaS provider today! --- [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en) - Products - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en) Streamline your communications with our cloud-native Teams voice solution. - [UCaaS - OfficeConnect™](https://www.univoip.com/products/ucaas-office-connect) Get the tools you need to enable your team to collaborate anywhere – on any device. - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en) Enhance the customer experience with our omnichannel cloud contact center solution. - Partners - [Why Partner With UniVoIP?](https://www.univoip.com/why-partner?hsLang=en) Give your clients better communications solutions and support when you partner with UniVoIP. - [Why Choose UniVoIP?](https://www.univoip.com/why-univoip?hsLang=en) Collaborate better, innovate faster, and enhance CX across all channels with UniVoIP. - About - [Our Company](https://www.univoip.com/meet-univoip?hsLang=en) We power growth for our partners and customers with the most innovative technology in the industry. - [Resources](https://www.univoip.com/resources?hsLang=en) Stay up-to-date with the latest case studies, podcasts, and more from UniVoIP. - [Blog](https://www.univoip.com/blog?hsLang=en) Get the latest news and blog posts curated by cloud communications experts from UniVoIP. - Get in Touch - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en) Ready for seamless unified communications with high-touch aftercare? Request a customized quote today. - [Customer Support](https://www.univoip.com/customer-support?hsLang=en) Need help? Access Service Control, view the Help Center, or contact our customer support team here. - [Contact Us](https://www.univoip.com/contact?hsLang=en) Access our general contact form, phone numbers, and address here. EN [ES](https://www.univoip.com/es/products/ucaas-office-connect) [Login](https://univoip.cloud/) [Help Center](https://help.univoip.com/) # UCaaS - Cloud Communications Solutions OfficeConnect™ gives you tools that enable your team to collaborate anywhere – on any device. [GET CONNECTED](https://www.univoip.com/products/ucaas-office-connect#meetingmaker) [REQUEST A QUOTE](https://www.univoip.com/request-a-quote?hsLang=en) ![ucaas-1](https://www.univoip.com/hubfs/site-files/ucaas-1.png "ucaas-1") Enterprise-Grade ## UCaaS Solutions It’s time to let go of your legacy voice system. Gain flexibility and increase productivity with unified voice, conferencing, messaging, fax, and more through OfficeConnect™ UCaaS. ## Solve your business communication problems with OfficeConnect™ Say Goodbye to On-Premise Phone System Problems. Employees and customers alike expect the flexibility made possible by UCaaS. ![icon-ucass-1](https://www.univoip.com/hubfs/site-files/icon-ucass-1.svg) ### High Costs Premise-based equipment is expensive, prone to breakage – and subject to high operating and maintenance costs. ![icon-ucass-2](https://www.univoip.com/hubfs/site-files/icon-ucass-2.svg) ### Downtime Service interruptions are common with legacy systems that require cabling to transmit voice signals. ![icon-ucass-3](https://www.univoip.com/hubfs/site-files/icon-ucass-3.svg) ### Lack of Security On-premise phone systems are not regularly patched or updated – leaving them vulnerable to risks. ## UCaaS Benefits Up-Level Your Business Communications With OfficeConnect™ ![icon-checkmark-green](https://www.univoip.com/hubfs/site-files/icon-checkmark-green.svg) ### Scalable Expand the number of lines as needed – without any downtime and with no unnecessary service fees. ![icon-checkmark-green](https://www.univoip.com/hubfs/site-files/icon-checkmark-green.svg) ### Flexible Communicate and collaborate on any device via mobile applications and a user-friendly desktop interface. ![icon-checkmark-green](https://www.univoip.com/hubfs/site-files/icon-checkmark-green.svg) ### Cost-Effective No premise-based hardware means no hardware costs. And with UCaaS, you pay only for what you use. ![icon-checkmark-green](https://www.univoip.com/hubfs/site-files/icon-checkmark-green.svg) ### Supported by Humans If you happen to experience a problem, UniVoIP provides 24/7 U.S.-based support. ![icon-checkmark-green](https://www.univoip.com/hubfs/site-files/icon-checkmark-green.svg) ### Secure UniVoIP uses end-to-end data security protocols, voice encryption, and enterprise-level firewalls. ## UCaaS Features Maximize agility with UCaaS features designed for your business. True user-managed presence & communication. ![icon-ucass-features-1](https://www.univoip.com/hubfs/site-files/icon-ucass-features-1.svg) ### Audio, Video, & Conference Calling ![icon-ucass-features-2](https://www.univoip.com/hubfs/site-files/icon-ucass-features-2.svg) ### Auto-Attendant ![icon-ucass-features-3](https://www.univoip.com/hubfs/site-files/icon-ucass-features-3.svg) ### Instant Messaging ![icon-ucass-features-4](https://www.univoip.com/hubfs/site-files/icon-ucass-features-4.svg) ### Presence Visibility with Control ![icon-ucass-features-5](https://www.univoip.com/hubfs/site-files/icon-ucass-features-5.svg) ### Call Recording ![icon-ucass-features-6](https://www.univoip.com/hubfs/site-files/icon-ucass-features-6.svg) ### File Sharing ![icon-ucass-features-7](https://www.univoip.com/hubfs/site-files/icon-ucass-features-7.svg) ### Group Chat ![icon-ucass-features-8](https://www.univoip.com/hubfs/site-files/icon-ucass-features-8.svg) ### Softphone Calling ![icon-ucass-features-9](https://www.univoip.com/hubfs/site-files/icon-ucass-features-9.svg) ### Voicemail-to-Email Transcription ![icon-ucass-features-10](https://www.univoip.com/hubfs/site-files/icon-ucass-features-10.svg) ### Fax-via-Email ## Frequently Asked Questions About UCaaS Our experts have answered the most common questions we hear about UCaaS. How much does OfficeConnect™ cost? Our UCaaS solution is competitively priced. Requesting a quote is easy – just [click here](https://univoip.com/request-quote/?hsLang=en)! What does it take to onboard OfficeConnect™? It's simple [get in touch with us](https://univoip.com/customer-support/?hsLang=en) and we'll assist. Why should I use UniVoIP for UCaaS? We offer 24/7 U.S.-based support and full account management. Who is the right fit for OfficeConnect™? If you’re looking to reduce costs or move away from your outdated premise-based phone system to a best-in-class cloud calling solution, you’re the right fit. What is Outbound Caller ID Name (CNAM), How Do I Set It Up, and how long does it take? **What is Outbound Caller ID Name (CNAM)?** The Caller Name (CNAM) is a feature that displays your Name or Company Name on the Caller ID display of the party you are calling. When it is set up, your Caller ID Name will display as text along with your Caller ID Number. As CNAM transmission is the responsibility of the terminating carrier (the number being called), that terminating carrier must support CNAM functionality and must have updated CNAM Database records.  **How do I set up my Outbound Caller Name (CNAM)?** Your contact name is used for CNAM as default on all telephone numbers.  You can create new names for CNAM on our Service Control Portal and assign telephone numbers to them.  Contact your Service Delivery Professional or [UniVoIP Support Team](https://www.univoip.com/contact?hsLang=en) for more information on how to create new CNAM assignments. **How long would it take for my CNAM to be activated? ** Allow a 72-hour update window; however, it may take weeks to get the National Registry updated. Local carriers in the United States perform a “dip” to get a new list of CNAM matched to numbers.   Our Process ## 3 Steps to Customizable Cloud Communications Get started with hassle-free communications in three easy steps. ![icon-steps-1](https://www.univoip.com/hubfs/site-files/icon-steps-1.svg) #### CONNECT Let’s meet and get to know each other. ![icon-steps-2](https://www.univoip.com/hubfs/site-files/icon-steps-2.svg) #### EXPLORE We’ll learn about your challenges and hone in on a solution. ![icon-steps-3](https://www.univoip.com/hubfs/site-files/icon-steps-3.svg) #### ONBOARD We’ll get you started on your path to creating better customer experiences. [SCHEDULE A CONNECT CALL](https://www.univoip.com/products/ucaas-office-connect#meetingmaker) ![steps](https://www.univoip.com/hs-fs/hubfs/site-files/steps.png?width=2000&height=1810&name=steps.png "steps") ## READY TO GET STARTED? Use the calendar below to set up a 30-minute connect call. ## The Latest Developments in Cloud Communications Explore our resource library to stay up to speed on the communications technology that impacts your business. [![What Is Direct Inward Dialing (DID)? How It Works & Examples](https://www.univoip.com/hubfs/Blog/2026/What%20Is%20Direct%20Inward%20Dialing%20(DID)%20How%20It%20Works%20Examples/univoip-feat-whatisdirectinwarddialing.jpg)](https://www.univoip.com/blog/what-is-direct-inward-dialing-did-how-it-works-examples?hsLang=en) Contact Center Solutions, cloud communications, contact centers, UCaaS, OfficeConnect ### [What Is Direct Inward Dialing (DID)? How It Works & Examples](https://www.univoip.com/blog/what-is-direct-inward-dialing-did-how-it-works-examples?hsLang=en) When you call a coworker’s direct line and reach them instantly, without having to navigate a menu... [Learn More](https://www.univoip.com/blog/what-is-direct-inward-dialing-did-how-it-works-examples?hsLang=en) [![What Is CCaaS (Contact Center as a Service)? Benefits & Features](https://www.univoip.com/hubfs/Blog/2026/What%20Is%20CCaaS%20(Contact%20Center%20as%20a%20Service)%20Benefits%20Features/univoip-feat-whatisCCaaS.jpg)](https://www.univoip.com/blog/what-is-ccaas-contact-center-as-a-service-benefits-features?hsLang=en) customer experience, call center, cloud contact center, Contact Center Solutions, CCaaS, contact centers, CX ### [What Is CCaaS (Contact Center as a Service)? Benefits & Features](https://www.univoip.com/blog/what-is-ccaas-contact-center-as-a-service-benefits-features?hsLang=en) Today’s customers want fast, personalized service across every channel, and they want it around the... [Learn More](https://www.univoip.com/blog/what-is-ccaas-contact-center-as-a-service-benefits-features?hsLang=en) [![UCaaS vs CCaaS: What's The Difference & Which One Do You Need?](https://www.univoip.com/hubfs/Blog/2026/UCaaS%20vs%20CCaaS%20What%E2%80%99s%20The%20Difference/univoip-feat-UCaaSvsCCaaS.jpg)](https://www.univoip.com/blog/ucaas-vs-ccaas-whats-the-difference?hsLang=en) Cloud Voice for Microsoft Teams, cloud contact center, CCaaS, contact centers, Microsoft Teams, UCaaS, unified communications ### [UCaaS vs CCaaS: What's The Difference & Which One Do You Need?](https://www.univoip.com/blog/ucaas-vs-ccaas-whats-the-difference?hsLang=en) UCaaS, CCaaS, CPaaS, VoIP, SaaS – the acronyms can be dizzying. For businesses evaluating modern... [Learn More](https://www.univoip.com/blog/ucaas-vs-ccaas-whats-the-difference?hsLang=en) [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en) [![Calling for Microsoft Teams Specialist](https://www.univoip.com/hs-fs/hubfs/Calling%20for%20Microsoft%20Teams%20Specialist.png?width=150&height=127&name=Calling%20for%20Microsoft%20Teams%20Specialist.png)](https://appsource.microsoft.com/en-us/marketplace/partner-dir/90410ed0-9279-479f-87b7-ba3798a86cae/overview)   ##### PRODUCTS - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en) - [UCaaS](https://www.univoip.com/products/ucaas-office-connect) - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en) ##### PARTNERS - [Partners](https://www.univoip.com/why-partner?hsLang=en) - [Resources](https://www.univoip.com/resources?hsLang=en) ##### COMPANY - [Meet UniVoIP](https://www.univoip.com/meet-univoip?hsLang=en) - [Contact](https://www.univoip.com/contact?hsLang=en) - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en) - [Customer Support](https://www.univoip.com/customer-support?hsLang=en) - [Blog](https://www.univoip.com/blog?hsLang=en) [Privacy Policy](https://4136637.hs-sites.com/privacy-policy?hsLang=en)