What is E911?
Enhanced 911 (E911) is an upgraded version of the traditional 911 emergency response...
OfficeConnect™ gives you tools that enable your team to collaborate anywhere – on any device.
It’s time to let go of your legacy voice system. Gain flexibility and increase productivity with unified voice, conferencing, messaging, fax, and more through OfficeConnect™ UCaaS.
Employees and customers alike expect the flexibility made possible by UCaaS. Solve your business communication problems with OfficeConnect™.
Premise-based equipment is expensive, prone to breakage – and subject to high operating and maintenance costs.
Service interruptions are common with legacy systems that require cabling to transmit voice signals.
On-premise phone systems are not regularly patched or updated – leaving them vulnerable to risks.
Up-Level Your Business Communications With OfficeConnect™
Expand the number of lines as needed – without any downtime and with no unnecessary service fees.
Communicate and collaborate on any device via mobile applications and a user-friendly desktop interface.
No premise-based hardware means no hardware costs. And with UCaaS, you pay only for what you use.
If you happen to experience a problem, UniVoIP provides 24/7 U.S.-based support.
UniVoIP uses end-to-end data security protocols, voice encryption, and enterprise-level firewalls.
Maximize agility with the UCaaS features you’ve been waiting for.
Our experts have answered the most common questions we hear about UCaaS.
What is Outbound Caller ID Name (CNAM)?
The Caller Name (CNAM) is a feature that displays your Name or Company Name on the Caller ID display of the party you are calling. When it is set up, your Caller ID Name will display as text along with your Caller ID Number.
As CNAM transmission is the responsibility of the terminating carrier (the number being called), that terminating carrier must support CNAM functionality and must have updated CNAM Database records.
How do I set up my Outbound Caller Name (CNAM)?
Your contact name is used for CNAM as default on all telephone numbers. You can create new names for CNAM on our Service Control Portal and assign telephone numbers to them. Contact your Service Delivery Professional or UniVoIP Support Team for more information on how to create new CNAM assignments.
How long would it take for my CNAM to be activated?
Allow a 72-hour update window; however, it may take weeks to get the National Registry updated. Local carriers in the United States perform a “dip” to get a new list of CNAM matched to numbers.
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Explore our resource library to stay up to speed on the communications technology that impacts your business.
Enhanced 911 (E911) is an upgraded version of the traditional 911 emergency response...
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