--- title: 5 VoIP Features that Drive Small Business Success description: Small businesses are moving to VoIP for feature-rich calling, mobility, and simple scaling, without heavy upfront costs or extra hardware. Read more today! --- [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) - Products - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) Streamline your communications with our cloud-native Teams voice solution. - [UCaaS - OfficeConnect™](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) Get the tools you need to enable your team to collaborate anywhere – on any device. - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) Enhance the customer experience with our omnichannel cloud contact center solution. - Partners - [Why Partner With UniVoIP?](https://www.univoip.com/why-partner?hsLang=en-us) Give your clients better communications solutions and support when you partner with UniVoIP. - [Why Choose UniVoIP?](https://www.univoip.com/why-univoip?hsLang=en-us) Collaborate better, innovate faster, and enhance CX across all channels with UniVoIP. - About - [Our Company](https://www.univoip.com/meet-univoip?hsLang=en-us) We power growth for our partners and customers with the most innovative technology in the industry. - [Resources](https://www.univoip.com/resources?hsLang=en-us) Stay up-to-date with the latest case studies, podcasts, and more from UniVoIP. - [Blog](https://www.univoip.com/blog) Get the latest news and blog posts curated by cloud communications experts from UniVoIP. - Get in Touch - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) Ready for seamless unified communications with high-touch aftercare? 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EN ES [Login](https://univoip.cloud/) [Help Center](https://help.univoip.com/) Published: 08 Jun 2015 # 5 VoIP Features That Drive Small Business Success [Cloud PBX](https://www.univoip.com/blog/tag/cloud-pbx) [Business VoIP](https://www.univoip.com/blog/tag/business-voip) [Did you know?](https://www.univoip.com/blog/tag/did-you-know) [Business Phone Systems](https://www.univoip.com/blog/tag/business-phone-systems) ![](https://www.univoip.com/hubfs/site-files/blog-placeholder.png) ## Small Businesses are Moving to VoIP for it’s Feature-Rich System That Propels Business Forward [![](https://www.univoip.com/hs-fs/hubfs/Imported_Blog_Media/Mitel-Hospitality-1-300x200.jpeg?width=300&height=200&name=Mitel-Hospitality-1-300x200.jpeg)](https://www.univoip.com/hubfs/Imported_Blog_Media/Mitel-Hospitality-1.jpeg?hsLang=en-us) **1. Voice to email transcription.**  This feature allows voice-mail messages to be transferred to the user’s preferred email. Not only does the user avoid wasting valuable time listening to each individual message, but the voice to email transcription organizes the information for you – making it easier to stay on top of tasks. **2. Mobile twinning.** This is one of VoIP’s most exciting features. Mobile twinning means that a user can customize settings on the phone so that when the user is away from their desk and their phone rings, their cell-phone rings simultaneously. Users can work remotely, at home, at another site or from anywhere in the world with wifi and not miss a call. This feature has redefined “work space” for business. **3. Call screening.** Call screening is a great feature for prioritizing your calls. The feature allows the user to look at the number and the information of the caller and decide what to do with the call. An example would be: if the user is receiving unwanted calls, the user can disconnect them, or on the flip side, if the user’s husband or wife is calling, the call can be re-directed to the user’s cell phone. **4. Auto attendant.** Many small businesses have yet to adopt what used to be an expensive and unattainable option for start-ups. Now with VoIP and for an affordable price, small businesses can appear as a large enterprise with an auto attendant to manage calls. This feature allows callers to interact with an auto attendant and a menu to help the caller be directed to the proper extension. Not only does this save man power, time and energy, but it also makes your small business look much larger! **5. Online portal.** The goal for any small business is to grow rapidly. With an evolving and continuously growing business, SMBs need a flexible system to grow with the company (and not grow in expenses). Adding users to the system is as easy as assigning a pin to a new user and connecting via an online portal. No extra expenses, no time wasted and no additional installation. [Learn the myths behind unifying communications for small businesses and find out how to implement the most efficient telecommunications system available.](https://univoip.com/offers/9-cloud-myths?utm_source=blog%20&utm_medium=post&utm_content=Features%20for%20SMB&utm_campaign=lead%20gen&hsLang=en-us) OUR BLOG ## Lastest blog posts Tool and strategies modern teams need to help their companies grow. [![What Is CCaaS (Contact Center as a Service)? Benefits & Features](https://www.univoip.com/hubfs/Blog/2026/What%20Is%20CCaaS%20(Contact%20Center%20as%20a%20Service)%20Benefits%20Features/univoip-feat-whatisCCaaS.jpg)](https://www.univoip.com/blog/what-is-ccaas-contact-center-as-a-service-benefits-features?hsLang=en-us) [customer experience](https://www.univoip.com/blog/tag/customer-experience) [call center](https://www.univoip.com/blog/tag/call-center) [cloud contact center](https://www.univoip.com/blog/tag/cloud-contact-center) [Contact Center Solutions](https://www.univoip.com/blog/tag/contact-center-solutions) [CCaaS](https://www.univoip.com/blog/tag/ccaas) [contact centers](https://www.univoip.com/blog/tag/contact-centers) [CX](https://www.univoip.com/blog/tag/cx) ### [What Is CCaaS (Contact Center as a Service)? Benefits & Features](https://www.univoip.com/blog/what-is-ccaas-contact-center-as-a-service-benefits-features?hsLang=en-us) Today’s customers want fast, personalized service across every channel, and they want it around the ... [![What Is Call Analytics & How It Improves Business Performance](https://www.univoip.com/hubfs/Blog/2026/What%20Is%20Call%20Analytics/univoip-feat-whatiscallanalytics.jpg)](https://www.univoip.com/blog/what-is-call-analytics?hsLang=en-us) [call center](https://www.univoip.com/blog/tag/call-center) [Contact Center Solutions](https://www.univoip.com/blog/tag/contact-center-solutions) [AI](https://www.univoip.com/blog/tag/ai) [analytics](https://www.univoip.com/blog/tag/analytics) [call analytics](https://www.univoip.com/blog/tag/call-analytics) ### [What Is Call Analytics & How It Improves Business Performance](https://www.univoip.com/blog/what-is-call-analytics?hsLang=en-us) Every phone call your business handles is a data point. The question is whether you're doing ... [![What Is Contact Center Automation? Tools, Use Cases & Trends](https://www.univoip.com/hubfs/Blog/What%20Is%20Contact%20Center%20Automation%20Tools,%20Trends,%20Use%20Cases/univoip-feat-whatiscontactcenterautomation.jpg)](https://www.univoip.com/blog/what-is-contact-center-automation-tools-trends-use-cases?hsLang=en-us) [automation](https://www.univoip.com/blog/tag/automation) [call center](https://www.univoip.com/blog/tag/call-center) [Contact Center Solutions](https://www.univoip.com/blog/tag/contact-center-solutions) [AI](https://www.univoip.com/blog/tag/ai) [artificial intelligence](https://www.univoip.com/blog/tag/artificial-intelligence) [CCaaS](https://www.univoip.com/blog/tag/ccaas) ### [What Is Contact Center Automation? Tools, Use Cases & Trends](https://www.univoip.com/blog/what-is-contact-center-automation-tools-trends-use-cases?hsLang=en-us) Customer expectations are changing fast. People want quick answers, personalized experiences, and ... 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