7 Frequently Asked Questions About Cloud Voice for Microsoft Teams

With the platform reaching nearly 300 million active monthly users in 2022,1 it’s clear Microsoft Teams is a wildly popular collaboration tool. However, only 5% of users are taking full advantage of Teams’ phone system capabilities. The good news: businesses of all sizes can reap the benefits of reliable, cost-effective telephony with our cloud-based solution, Cloud Voice for Microsoft Teams.  

UniVoIP’s Cloud Voice solution delivers a native user experience, making voice calling within the platform seamless. In this blog, we’re answering seven frequently asked questions about Cloud Voice for MS Teams so that you can make an informed decision about whether this solution is the right fit for your business.

Cloud Voice for Microsoft Teams: FAQ

Our cloud-native Microsoft Teams voice calling solution empowers your employees to connect and collaborate from anywhere with all the tools they need to stay productive. Below, we answer the most common questions we receive about using Cloud Voice for MS Teams.

How Does Cloud Voice Work?

Cloud Voice for MS Teams delivers voice services directly to your Office 365 tenants from a fully virtualized, cloud-native calling platform – eliminating the need for on-premises equipment, local trunks, or third-party clients. It connects seamlessly to MS Teams for a true unified communications experience but can also overlay non-Microsoft services such as faxing, paging, SMS, and hybrid UCaaS and contact center to upgrade your platform to an enterprise-grade PBX phone system.

What Are Its Benefits?

With our Cloud Voice solution, you can connect to the PSTN and use MS Teams for external calling without hassle or high costs. And because you can use Teams with our Cloud Voice service on any device, including PCs, smartphones, and tablets, you can save on voice services overall by eliminating the need to purchase and maintain costly desktop phone hardware. 

A few other benefits of using Cloud Voice for MS Teams include:

  • A fully-managed migration process to ensure uninterrupted switchover from your existing phone system, with number porting, a flexible calling plan, and project oversight from start to finish.
  • A geographically redundant, resilient, and scalable cloud-native calling platform that can automatically recover from disruptions – so you can rest easy knowing your business is always connected.
  • The ability to use a single platform for voice, messaging, collaboration, and meetings and provide a consistent user experience on any device.

What Features Does It Come With?

Cloud Voice features may vary depending on your subscription plan. However, all plans include the following:

  • MS Teams telephone number
  • Unlimited calling in U.S. and Canada
  • Emergency service (E911)
  • Number porting
  • Project management
  • 24/7/365 U.S.-based customer support

Additionally, our industry-first automated onboarding means you’ll get activated within minutes – not days or weeks – for fast, seamless deployment.

What Is Automated Onboarding?

Cloud Voice for MS Teams includes automated onboarding for direct and indirect channels, making setup and activation quick and easy. Automated onboarding enables you to manage every aspect of your system inside your web browser, just like any other subscription-based service. This means ongoing management is also convenient since you can onboard new staff, avoid user access issues, reduce manual errors, and more with just a few clicks.

What Is Number Porting? 

Our Cloud Voice onboarding workflow automatically initiates porting requests for your existing numbers to help activate your voice system in thirty minutes or less. Manually porting numbers can be difficult and time-consuming, especially for enterprise businesses, but we help to simplify the process and reduce errors via automation.

Is There an Uptime Guarantee?

At UniVoIP, we guarantee 99.99% uptime, complete data integrity, failover insurance if the primary server goes down, and fast recovery after disruptions. Plus, our network is geographically redundant, so your system will automatically reroute calls if the worst occurs to ensure you can continue with business as usual.

Why Trust UniVoIP for Voice Calling?

Along with our reliable cloud-native network and a platform purpose-built for Microsoft Teams, we offer white-glove support from a team of expert engineers and the lowest prices in the industry. But don’t just take our word for it – we have a record-breaking customer retention rate of more than 99%. We also offer free ongoing U.S.-based support 24/7/365, so we’re always here to help when you need it.

Maximize Your Teams Investment With UniVoIP’s Cloud Voice for Microsoft Teams

We’re among only a few companies offering voice calling via a platform purpose-built for MS Teams. If you’re ready to get more value from your Teams investment and reap the cost-saving and productivity benefits of turning Teams into a unified communications solution, UniVoIP is here to help. Start your free trial of Cloud Voice for Microsoft Teams today.


  1. https://www.uctoday.com/downloads/market-guides/2022/UCToday_Microsoft_Teams_Market_Guide_2022.pdf

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