--- title: Creating an Exceptional Customer Service Experience Today description: See how customer service is evolving with cloud contact centers, smarter routing, and omnichannel support that meets customers where they are. Read more today! image: https://www.univoip.com/hubfs/Imported_Blog_Media/contact-center-istock_032017-7-3.jpg --- [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) - Products - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) Streamline your communications with our cloud-native Teams voice solution. - [UCaaS - OfficeConnect™](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) Get the tools you need to enable your team to collaborate anywhere – on any device. - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) Enhance the customer experience with our omnichannel cloud contact center solution. - Partners - [Why Partner With UniVoIP?](https://www.univoip.com/why-partner?hsLang=en-us) Give your clients better communications solutions and support when you partner with UniVoIP. - [Why Choose UniVoIP?](https://www.univoip.com/why-univoip?hsLang=en-us) Collaborate better, innovate faster, and enhance CX across all channels with UniVoIP. - About - [Our Company](https://www.univoip.com/meet-univoip?hsLang=en-us) We power growth for our partners and customers with the most innovative technology in the industry. - [Resources](https://www.univoip.com/resources?hsLang=en-us) Stay up-to-date with the latest case studies, podcasts, and more from UniVoIP. - [Blog](https://www.univoip.com/blog) Get the latest news and blog posts curated by cloud communications experts from UniVoIP. - Get in Touch - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) Ready for seamless unified communications with high-touch aftercare? Request a customized quote today. - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) Need help? Access Service Control, view the Help Center, or contact our customer support team here. - [Contact Us](https://www.univoip.com/contact?hsLang=en-us) Access our general contact form, phone numbers, and address here. EN ES [Login](https://univoip.cloud/) [Help Center](https://help.univoip.com/) Published: 05 Jan 2018 # The New Age of Creating an Exceptional Customer Service Experience [Technology](https://www.univoip.com/blog/tag/technology) [Business Phone Systems](https://www.univoip.com/blog/tag/business-phone-systems) [Contact Center Solutions](https://www.univoip.com/blog/tag/contact-center-solutions) ![](https://www.univoip.com/hubfs/Imported_Blog_Media/contact-center-istock_032017-7-3.jpg) ### Customers put trust into their favorite brands and services to provide them with a 5-star customer service experience but most companies are not delivering. According to a [survey](http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf) done by American Express, 1 in 3 companies feel that they are not meeting their internal expectations for good customer service, and more striking is that 9 out of 10 companies feel that they are failing to meet their customer’s expectations of good service. With these astonishing numbers, it’s no surprise that there is a rapid move in every industry to make customer service experience a priority in 2018. Creating a customer journey, that not only meets customer expectations but also provides a foundation for a consistent customer experience on every media channel of choice, is now the competitive edge that companies are seeking. Revenue generating opportunities lie within the scope of customer satisfaction, retention and acquisition. Now more than ever, and with all the technological solutions like an [Omni-Channel contact center](https://univoip.com/solutions/cloud-contact-center?hsLang=en-us) at the finger tips of companies worldwide, providing an exceptional customer service experience is easy, and more importantly, affordable. According to the same survey, two-thirds of consumers admit that they are willing to spend more money with brands and services that provide an all-in-one customer service experience entrenched in personalization, immediate response, flexibility and scalability. Furthermore, the survey indicates that over half of consumers surveyed stated that they have passed up on a transaction in the past year due to a poor customer service experience. So what this is all means is that, if your company does not focus on [customer service](https://univoip.com/blog/what-is-an-omnichannel-contact-center-and-why-is-it-critical-for-customer-experience/?hsLang=en-us) experience as a priority, your company will miss out on valuable opportunities to increase profits. Here at UniVoIP, we make customer service experience a #1 priority. Not only are our customers happier but our employees take joy in exceeding customer expectations. ### In 2017, UniVoIP had a 4.92 out of 5 Star Rating in Customer Service How do we do it? We make customers our focus. From day one, and for the entirety of our relationship with our customers, we continuously adapt to the changes in our customer’s demands to ensure that we are providing the most tailored services and solutions possible. > *In 30 years and over 150 migrations to the cloud, my experience with UniVoIP has been the best so far. The support team owned the migration and kept on schedule while providing regular progress updates. –* Mace Watson, CB&X Network Administrator With customer service experience at the heart of everything we do, we have developed an [Omni-Channel Cloud Contact Center](https://univoip.com/solutions/cloud-contact-center?hsLang=en-us) that makes it possible for our customers to provide the same experience for their customers. So, in the end, our goal is to make our customers happy and do everything we can to offer the best set of tools, solutions, and technologies required to give our customers a competitive advantage in customer service. #### About UniVoIP’s Omni-Channel Contact Center Solutions UniVoIP’s Cloud-Based Omni-Channel Contact Center Solution enables enterprises to provide the optimal customer service experience with 100% scalable multimedia technology throughout the entire customer lifecycle. Founded on the understanding that customer experience is at the root of revenue generating opportunities, UniVoIP’s solution is a customer-centric, all in one approach to creating a cohesive, unified customer service strategy. By assimilating multiple channels, advanced resource management, analytics, security, Interactive Voice Response (IVR) and customer intelligence tools, enterprises leveraging UniVoIP’s Omni-Channel Contact Center Solution set an industry standard for creating a superior customer service experience. #### Building an Omnichannel Contact Center [![](https://www.univoip.com/hs-fs/hubfs/Imported_Blog_Media/omnichannel-image-Dec-02-2023-12-10-23-6249-AM.jpg?width=310&height=322&name=omnichannel-image-Dec-02-2023-12-10-23-6249-AM.jpg)](https://univoip.com/resources/white-papers/omnichannel-contact-center/?hsLang=en-us) [Free Download](https://univoip.com/resources/white-papers/omnichannel-contact-center/?hsLang=en-us) #### Video Overview OUR BLOG ## Lastest blog posts Tool and strategies modern teams need to help their companies grow. [![Contact Center Technology: Types, Trends, & Examples](https://www.univoip.com/hubfs/Blog/2026/Contact%20Center%20Technology%20Types,%20Trends,%20Examples/univoip-feat-contactcentertechnology.jpg)](https://www.univoip.com/blog/contact-center-technology-types-trends-examples?hsLang=en-us) [customer experience](https://www.univoip.com/blog/tag/customer-experience) [call center](https://www.univoip.com/blog/tag/call-center) [cloud contact center](https://www.univoip.com/blog/tag/cloud-contact-center) [Contact Center Solutions](https://www.univoip.com/blog/tag/contact-center-solutions) [AI](https://www.univoip.com/blog/tag/ai) [cloud communications](https://www.univoip.com/blog/tag/cloud-communications) [CCaaS](https://www.univoip.com/blog/tag/ccaas) [cloud call center](https://www.univoip.com/blog/tag/cloud-call-center) [contact centers](https://www.univoip.com/blog/tag/contact-centers) ### [Contact Center Technology: Types, Trends, & Examples](https://www.univoip.com/blog/contact-center-technology-types-trends-examples?hsLang=en-us) Customer expectations are rising. They want fast responses across multiple channels, personalized ... [![What Is Contact Center Experience? 5 Strategies To Improve It](https://www.univoip.com/hubfs/Blog/2025/What%20Is%20Contact%20Center%20Experience%20How%20To%20Improve%20It/univoip-feat-whatiscontactcenterexperience.jpg)](https://www.univoip.com/blog/what-is-contact-center-experience-how-to-improve-it?hsLang=en-us) [customer experience](https://www.univoip.com/blog/tag/customer-experience) [call center](https://www.univoip.com/blog/tag/call-center) [cloud contact center](https://www.univoip.com/blog/tag/cloud-contact-center) [Contact Center Solutions](https://www.univoip.com/blog/tag/contact-center-solutions) [contact centers](https://www.univoip.com/blog/tag/contact-centers) [CX](https://www.univoip.com/blog/tag/cx) ### [What Is Contact Center Experience? 5 Strategies To Improve It](https://www.univoip.com/blog/what-is-contact-center-experience-how-to-improve-it?hsLang=en-us) Contact centers play a big role in how customers feel about your business. If they get fast ... [![Contact Center vs Call Center: Key Differences & Comparison](https://www.univoip.com/hubfs/Blog/Contact%20Center%20vs%20Call%20Center%20What%E2%80%99s%20the%20Difference/univoip-feat-contactcentervscallcenter.jpg)](https://www.univoip.com/blog/contact-center-vs-call-center-whats-the-difference?hsLang=en-us) [customer service](https://www.univoip.com/blog/tag/customer-service) [customer experience](https://www.univoip.com/blog/tag/customer-experience) [Contact Center Solutions](https://www.univoip.com/blog/tag/contact-center-solutions) [contact centers](https://www.univoip.com/blog/tag/contact-centers) ### [Contact Center vs Call Center: Key Differences & Comparison](https://www.univoip.com/blog/contact-center-vs-call-center-whats-the-difference?hsLang=en-us) TL;DR A call center primarily handles customer conversations by phone, while a contact center ... [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) [![Calling for Microsoft Teams Specialist](https://www.univoip.com/hs-fs/hubfs/Calling%20for%20Microsoft%20Teams%20Specialist.png?width=150&height=127&name=Calling%20for%20Microsoft%20Teams%20Specialist.png)](https://appsource.microsoft.com/en-us/marketplace/partner-dir/90410ed0-9279-479f-87b7-ba3798a86cae/overview)   ##### PRODUCTS - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) - [UCaaS](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) ##### PARTNERS - [Partners](https://www.univoip.com/why-partner?hsLang=en-us) - [Resources](https://www.univoip.com/resources?hsLang=en-us) ##### COMPANY - [Meet UniVoIP](https://www.univoip.com/meet-univoip?hsLang=en-us) - [Contact](https://www.univoip.com/contact?hsLang=en-us) - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) - [Blog](https://www.univoip.com/blog) [Privacy Policy](https://4136637.hs-sites.com/privacy-policy?hsLang=en-us)