--- title: "VoIP Success: LA Talent Agency Gets a Scalable System" description: How a LA talent agency moved to a scalable phone system. Learn what improved, how they supported growth, and why flexibility mattered most Read more today! image: https://www.univoip.com/hubfs/Imported_Blog_Media/VoIP-Success-Story-BRS-Gage.png --- [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) - Products - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) Streamline your communications with our cloud-native Teams voice solution. - [UCaaS - OfficeConnect™](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) Get the tools you need to enable your team to collaborate anywhere – on any device. - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) Enhance the customer experience with our omnichannel cloud contact center solution. - Partners - [Why Partner With UniVoIP?](https://www.univoip.com/why-partner?hsLang=en-us) Give your clients better communications solutions and support when you partner with UniVoIP. - [Why Choose UniVoIP?](https://www.univoip.com/why-univoip?hsLang=en-us) Collaborate better, innovate faster, and enhance CX across all channels with UniVoIP. - About - [Our Company](https://www.univoip.com/meet-univoip?hsLang=en-us) We power growth for our partners and customers with the most innovative technology in the industry. - [Resources](https://www.univoip.com/resources?hsLang=en-us) Stay up-to-date with the latest case studies, podcasts, and more from UniVoIP. - [Blog](https://www.univoip.com/blog) Get the latest news and blog posts curated by cloud communications experts from UniVoIP. - Get in Touch - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) Ready for seamless unified communications with high-touch aftercare? Request a customized quote today. - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) Need help? Access Service Control, view the Help Center, or contact our customer support team here. - [Contact Us](https://www.univoip.com/contact?hsLang=en-us) Access our general contact form, phone numbers, and address here. EN ES [Login](https://univoip.cloud/) [Help Center](https://help.univoip.com/) Published: 26 Jun 2017 # VoIP Success Story: LA Talent Agency Secures a Scalable Phone System [Business Phone Systems](https://www.univoip.com/blog/tag/business-phone-systems) ![](https://www.univoip.com/hubfs/Imported_Blog_Media/VoIP-Success-Story-BRS-Gage.png) ### BRS/Gage Adopts UniVoIP’s Cloud-Based Phone Solution to Secure a Scalable System for Future Growth > *We are so happy that we switched to UniVoIP when we moved our office location and were modernizing our company. Now, we have the needed features and functionality to scale and increase efficiency. We know that UniVoIP is a long-term solution for us. – *David Shaul, BRS/Gage **A Los Angeles Area Talent Agency** BRS/Gage is a bi-coastal talent agency representing actors in the areas of film, television and theater. Their clients can be seen on Broadway/National Tours including Book of Mormon, Jersey Boys, Phantom of the Opera and Wicked as well as major television shows such as The Good Wife, Nurse Jackie, Blue Blood and Person of Interest. The agency guides new and upcoming talent into promising careers. **Hindered by Toshiba Phones and Unreliable Windstream Service** BRS/Gage’s 10 years of operations with Toshiba phones offered limited functionality and kept the company in the technological dark ages. Additionally, the talent agency experienced continuous dropped calls and static with their service provider, Windstream, which ultimately impacted their ability to serve their clients. At one point, the company faced a full communications black out of a local zip code in The Valley, in which no inbound or outbound calls could be connected from the agency’s office phones. **Moving Locations and Growing Made Easy with UniVoIP** While in the process of moving and faced with unreliable phone service and customer support, the company realized that brining their outdated phone system would continue to hinder their progress and decided that switching to a scalable VoIP solution was the right choice. > *Our system was archaic, expensive and unreliable. We were moving locations and it was the perfect time to re-consider our company’s communications as we didn’t want to bring such a dated solution with us. We needed a system that would grow with us and offer us the features we needed in order to keep up with the times. UniVoIP came to us highly recommended and we chose them because it offered us all the features we needed now, as well as a large scope of potential features that we could leverage as we continue to grow.* – David Shaul, BRS/Gage **Significant Cost Savings While Enjoying a Robust Solution** Prior to adopting UniVoIP’s cloud-based phone solution, the talent agency experienced monthly communication expenses upwards of $1,200 for a system that offered limited functionality and unreliable communications. A major factor in the agency’s decision to choose UniVoIP was cost savings mixed with their ability to adopt a solution that could handle growth with advanced features despite the agency’s size or client base. With UniVoIP, BRS/Gage saved around $900 per month while also gaining phone system functionality required to efficiently satisfy their client’s needs.   OUR BLOG ## Lastest blog posts Tool and strategies modern teams need to help their companies grow. 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