9 Must-Attend Contact Center Conferences in 2023

As the telecommunications industry evolves, keeping up with the latest trends and innovations is critical for staying ahead of the competition. One way to stay informed is by attending conferences that focus on the unique needs of today’s businesses and how technology can help improve customer experiences. 

Conferences and trade shows provide a platform to learn about the latest trends, technologies, and best practices in the telecom industry. By attending these shows, business leaders can identify opportunities, expand their professional network, and get inspired to introduce ideas that can transform their contact center operations.

In this blog, we’ll highlight the top contact center conferences you should consider attending this year to learn from industry experts, network with peers, and discover new strategies for business growth in 2023.

ICMI Contact Center Expo

In addition to a digital event in May, the ICMI (International Customer Management Institute) is bringing its trademark Contact Center Expo back to Orlando, FL from October 16th to 19th. As one of the industry’s most prominent and respected contact center events, ICMI’s expo offers a unique, community-focused experience with featured keynotes, speaker sessions, and expert-led training to help leaders turn problems into opportunities to create better customer experiences.

When: October 16-19, 2023
Where: Orlando, Florida, US
Website: https://www.icmi.com/contact-center-expo-conference

Customer Contact Week

Customer Contact Week (CCW) is celebrating its 25th year as one of the most important events for contact center and CX professionals to connect, share insights, and build relationships. The conference takes place in Las Vegas, NV from June 19th to 22nd and promises to be the most unforgettable CCW yet, with session experiences, benchmarking opportunities, and an endless buffet of content.

When: June 19-22, 2023
Where: Las Vegas, Nevada, US
Website: https://www.customercontactweek.com/

Call & Contact Center Expo US

The Call & Contact Center Expo is an industry-leading event focusing on customer engagement and business technologies. More than 300 US-based call and contact center suppliers will gather on April 26th and 27th in Las Vegas, NV to showcase the latest customer experience tools, products, and solutions on the market with 100+ seminar sessions, free product consultations and demos, and more.

When: April 26-27, 2023
Where: Las Vegas, Nevada, US
Website: https://www.callandcontactcenterexpo.us/

CCW Europe 2023

CCW Europe has been the landmark event for European telecom professionals to come together, network, and discuss industry trends for over 20 years. This year, the international conference and trade show event will explore AI technology, digital disruption, customer needs, and much more. Visitors can attend the show in Berlin between February 27th and March 2nd or attend digitally from anywhere.

When: February 27-March 2, 2023
Where: Berlin, Germany
Website: https://www.ccw.eu/en/

Customer Contact West

Hosted by the Frost & Sullivan Executive MindXchange, Customer Contact is a series of CX-centric events where business leaders can explore contact center innovations presented and shared by leading brands. The West chapter of the event is taking place October 22nd through 25th in Huntington Beach, CA, and will include educational talks and workshops on everything from omnichannel experiences to customer engagement, agent performance, and more. 

When: October 22-25, 2023
Where: Huntington Beach, California, US
Website: https://www.customercontactmindxchange.com/west23/

CX North America 2023

Happening June 13th through 15th in Nashville, TN and online, CX North America offers a unique opportunity to join Forrester analysts, sponsors, leaders, and peers in the call and contact center industry for the latest research, hands-on guidance, best practices, and more. As one of the most important customer experience events of the year, this conference boasts exciting keynotes, networking and marketplace opportunities, and 60+ role-based speaker sessions.

When: June 13-15, 2023
Where: Nashville, Tennessee, US
Website: https://www.forrester.com/event/cx-north-america/

Contact.io Conference

Contact.io is part of the Lead Generation World conference series focusing on the contact center industry. Happening August 30th and September 1st in Denver, CO, it aims to help businesses navigate next-generation growth through communications and discover which tools to use, how to use them, and which partners are best through educational talks, workshops, and networking opportunities.

When: August 30-September 1, 2023
Where: Denver, Colorado, US
Website: https://contact.io/

Stratégie Clients

As a staple for French contact center leaders, Stratégie Clients is another opportunity for Europe-based leaders to learn from some of the greatest minds in the industry. Happening March 28th through 30th in Paris, this expo offers exhibits, keynotes, and a host of small workshops for attendees to explore various customer experience topics and learn from expert session leaders. 

When: March 28-30, 2023
Where: Paris, France
Website: https://www.strategieclients.com/en

Next Generation Customer Experience

The Next Generation Customer Experience Conference (NGCX) brings top contact center decision-makers together to benchmark customer experience strategies from all angles. Between industry-spanning keynotes and small group sessions, NGCX is the event for executives to meet, get inspired, and strategize for 2023 and beyond. This year, the event takes place from July 31st through August 1st in Boston, MA.

When: July 31-August 1, 2023
Where: Boston, Massachusetts, US
Website: https://nextgencx.wbresearch.com/

Start Delivering a Seamless Customer Experience Today

At UniVoIP, we’re committed to helping businesses enhance the customer experience with the industry’s best contact center solutions – backed by our white-glove service. Contact us today to learn how our cloud contact center solutions can help you empower your agents and deliver a consistent customer experience across all touchpoints.


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